Hillside Hotels with Gym

The check in staff were nice. The check out guy, not so nice. They’re all wearing regular street clothes and you can’t tell if they work there or not. The check out guy talked so fast and seemed aggravated if asked to repeat himself. I had an issue with the first room where the lock wouldn’t catch, the second room was nice but the heat didn’t work. The third room was fine. The gentleman who helped me with all the rooms was soooo nice and patient and apologetic. They give out a grab and go cold breakfast upon checkout. I suppose that is because of the pandemic.

This is one of the most overpriced and poorest quality Best Western's (BW) we have stayed at. We were duped into booking directly with BW because of their ”low rate guarantee”. An ”aggregator” travel site had better rates, but BW fools you into paying them directly at a higher rate because they say they will ”refund the difference and provide a $100 gift card” if you book directly with BW and file a claim form (after paying). The claim was rejected with the auditor pointing to some fine print. Don't fall for their tricks! While the rooms were relatively clean, the bathroom was a bit gross with moldy shower heads and non-slip strips in the tub that were curled up and coming apart. The rooms themselves were pretty spartan (not necessarily bad, just boring), but smelled a bit like a smoker had lived there. For whatever reason, the elevator also felt like an oven, but luckily its a short ride. Honestly, I don't understand the inconsistency of the Best Western brand. I have stayed at some beautiful BW hotels. Maybe ”BW Plus” really means ”BW Minus”?