Chengji Hotel (Hezhou Government Ailianhu Square)

The front desk helped to upgrade the room. It should be much bigger than what I booked. The room is also very new and the air conditioning is very good. It's just that it's inconvenient to hang clothes in the bathroom, which might get your clothes wet.

The room was clean enough, but since the family hotel is for three people, even though I am three adults, the hotel only has two sets of toiletries.

When I booked, I thought it was a chain hotel and it was newly opened, so the facilities and services should be very good. Who knew that I would have a very bad experience as soon as I checked in. Let me talk about my experience in the hotel one by one. 1. I arrived at 9:30 pm on the day of check-in. As soon as I entered the lobby, the guy at the front desk looked very bitter and resentful. He didn't smile or have any enthusiasm. We booked two rooms. Normally, they should be adjacent rooms on the same floor. The front desk said there were no adjacent rooms. Our twin beds were both end to end. I was unhappy when I heard this. Even if it was a hotel design problem, the rooms were at the end, but the front desk could answer the guests more cleverly. Doesn't the hotel industry know that guests at the end are very taboo, not to mention that both of my rooms are. As an industry insider who has also been working in the hotel industry for more than ten years, I seriously doubt whether the hotel front desk has been trained. 2. I have stayed in many hotels across the country, from international brands to homestays. These two days, they have not collected deposits. This hotel still has to collect room card deposits. The front desk said that the group requires it! 3. We checked in at 9pm. The room should have been cleaned in the afternoon, but when we entered the room, we found that the bathroom was full of water. I don’t know if it was done in a hurry or it was not cleaned before. If I hadn’t checked it clearly, the elderly would easily slip when they entered. There is no door or curtain between the bathroom and the toilet. Once the shower water is all spilled outside, even if the floor towel is spread on the floor, it is all wet. How to ensure anti-slip? This is a serious design flaw! When the floor towel is opened, there are hairs on it. I am speechless. 4. When we booked, we booked two nights in a row. When we came back the next night, the room card could not be opened. It was obvious that the room card was only made for one day. I ran up and down again. The front desk would make such a low-level mistake. I doubted the training again! 5. Checked out on the third morning. Because we had to return the deposit, we went down in advance to let the front desk check the room. We sat on the sofa in the lobby and waited. Who knew that after ten minutes there was still no response. I took the initiative to ask the front desk if they had checked it. The front desk replied that they had checked and the deposit had been returned. When I checked the mobile phone records, it showed that it was returned five minutes ago. However, the front desk knew that we were sitting there and didn't tell us, just let us wait. Is this how the front desk serves guests? In summary, a newly opened chain brand hotel has flaws in facility design, and the service at the front desk is super poor. It can be said that there is no service awareness. If it weren't for the fact that it is close to my relatives' homes and full of elderly people, I would not have stayed for two days. I am not a nitpicking person, not to mention that I have never been in the hotel industry, but the various things about this hotel forced me to write such a bad review!

I booked it online first, and then I went to the store to see the actual environment before deciding to stay. The manager also helped to upgrade the room, and it was relatively clean when it was newly opened.

It's very clean. Most importantly, there are no parent-child rooms around, only this hotel has them. The breakfast is not bad, and the children are used to it! There are many free parking spaces around, and it is very convenient to go to the pedestrian street with small yellow cars, which are all within the parking range!

The room is not big, but it is enough. It is in the back street, not so noisy. There are not many restaurants nearby. Parking is available at the door. Breakfast is simple. Disadvantages: The shower door is only half-way, water still splashes out, and the floor is marble, which is dangerous