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DoubleTree by Hilton Heyuan Guest Reviews
4.7/5
Outstanding
2866 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2866)
Positive reviews(2802)
Reviews with photos/video(441)
Friendly front desk staff(158)
Delicious breakfast(127)
Great swimming pool(90)
Perfect for kids(57)
Delicious buffet(40)
Luxurious(20)
Clean pool(15)
Has facilities for children(14)
Negative reviews(64)
Esteves Castro’s Family
DoubleTree Twin Room
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
The hotel is simply amazing! It’s really 5 stars Hotel ⭐️⭐️⭐️⭐️⭐️ The managers Kelvin and Ivan are a very polite person. At the restaurant, David, May, the manager Leo, and all the staffs are impeccable. The room is clean, new, good smells, perfect cleaning in all the hotel. Our family are so happy with the treatment. Breakfast delicious and also dinner buffet with so fresh meat and all. We extended 2 days more just because of all the things and the people kindness that the Hotel can offer. We gonna be back in this Hotel for sure and indicate all our friends. Thank you all for everything and perfect treatment.
6/9
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful staying experience with us. We sincerely thank you for your appreciation of hotel environment, DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to DoubleTree by Hilton Heyuan. Thank you once again for your support. with Best Regards.
Guest User
Deluxe Premium King Room
Checked in Apr 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Jun 13, 2024
Nice concierge service , the room size is spacious , with a bath tub facing the spectacular city view. Will definitely come again
Response from Property: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Anonymous User
DoubleTree King Room
Checked in Jun 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 19, 2024
Kelvin introduced the hotel's facilities and time, which was very helpful to me. Lulu and Amy were also very lovely!
Response from Property: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Lee Xiao long
DoubleTree King Room
Checked in Jun 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on Jul 22, 2024
Was perfect like always
Response from Property: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Yudjej
DoubleTree Twin Room
Checked in Apr 2023
Family
12 Reviews
4.7/5
Amazing
Posted on May 29, 2023
there was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor.
overall happy stay.
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us. Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Doubletree. Thank you once again for your support. With best regards.
PIERRE PAUL THIERRY
DoubleTree King Room
Checked in Dec 2022
Couples
31 Reviews
4.7/5
Amazing
Posted on Jan 4, 2023
Clean room. Very good breakfast. The bathroom amenities are a bit dated. Well located. Advice: prior to booking, ask the hotel whether the hot springs are open or not.
Response from Property: Dear guests, welcome to stay at Doubletree by Hilton heyuan Hotel and give it five stars' praise. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and our "dream is always here ™” Sleep experience. Thank you for your recognition of the hotel and your satisfaction with the buffet breakfast. Your satisfaction is our greatest encouragement. After learning about the bathroom facilities you mentioned, we will strengthen the improvement and maintenance of the hotel's equipment and facilities. We hope that you can continue to pay attention to the Heyuan Huijing Hilton Doubletree Hotel in the future, and tell us more about your feelings and experiences when staying in the future. We sincerely look forward to your coming again!
Guest User
DoubleTree King Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
nice nice nice
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, with the team and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day
Guest User
Deluxe King Room
Checked in Jun 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 15, 2024
very good
Response from Property: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
DorotaGZ
DoubleTree King Room
Checked in Jul 2022
Couples
26 Reviews
4.5/5
Great
Posted on Aug 13, 2022
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. We sincerely thank you for your appreciation of hotel environment and service. DoubleTree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Because of the high outdoor temperature and for the safety of our guests, the outdoor pool is open at 4:30. We do look forward to your next visit to Heyuan. Thank you once again for your support. With best regards.
Guest User
DoubleTree King Room
Checked in Dec 2021
Solo travelers
58 Reviews
5.0/5
Outstanding
Posted on Apr 24, 2022
Chose the hotel because of the location, close to a park, the river and shopping centre and because of the facilities with excellent breakfast, swimming pool and hot spring.
Hot spring is expensive and became overpriced at the holiday. The pool then closed for the holiday too! Restaurant served great food but was only open at the weekend. Coffee bar in the lounge also overpriced and very slow service. They were very helpful in changing the room which was too hot and the air conditioning doesn't work in winter.
Response from Property: Dear Guest, A warm greeting from Doubletree by hilton Heyuan, Thank you for taking your precious time in sharing your comment with us. We writing to express my sincere apologies for the experience you encountered during your stay with us. sorry that the experience was not up to your expectations especially in various area such as Services and Facilities, etc. should your travel bring you back to Heyuan, We are would love for you to stay with us again and experience the true spirit of Doubletree by hilton Heyuan.
Guest User
DoubleTree Twin Room
Checked in Jun 2022
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2022
Leis .very good service
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Guest User
DoubleTree Twin Room
Checked in May 2022
Family
22 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2022
good,nice hotel
Response from Property: Dear guest, Thank you very much for visiting Doubletree by hilton Heyuan and sharing your delightful stay experience with us.Doubletree by hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Anonymous User
DoubleTree King Room
Checked in Nov 2024
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
The buffet restaurant has hot pot, which is good
Facilities: The hotel has been open for many years
Hygiene: Good hygiene
Environment: Convenient to eat nearby
Service: Lilia and Andy at the front desk are enthusiastic and will take the initiative to introduce nearby places for convenient dining and walking
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,歡迎您選擇下榻河源滙景希爾頓逸林酒店並給予五星好評,酒店位於河源CBD核心區,交通便利。酒店擁有427間46-300平方米的寬敞舒適客房及套房以及我們的“好夢常在™”睡眠體驗。入住期間,您可以在開放式的全日制餐廳內享用元氣滿滿的自助早餐及主題豐富的自助晚餐。感謝您對前台Lilia和Andy服務的認可,您的支持是我們進步的動力,期待您在不久之後能與您再次相遇,祝您生活愉快!
Guest User
Pet-Friendly Deluxe King Room
Checked in Nov 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Dec 11, 2024
The hotel's check-in and check-out are very efficient, pet-friendly, the room is large, pet supplies are complete, very clean, not far from the hotel is the Hakka Cultural Park, the scenery is beautiful, suitable for taking the dog for a walk
Original TextTranslated by Google
Response from Property: 加入會員:尊敬的賓客您好,歡迎您選擇下榻河源滙景希爾頓逸林酒店並給予五星好評,酒店位於河源CBD核心區,交通便利。與此同時,希爾頓逸林酒店是寵物友好酒店,旅行時可以帶着毛孩子一起入住,面積46平方米寬敞舒適的寵物友好房間,讓您舒適愜意。附近景點包括客家文化公園、小童公園,東江灣公園適合帶上毛孩子散步遛彎。入住期間,您可以在開放式的全日制餐廳內享用元氣滿滿的自助早餐及主題豐富的自助晚餐。感謝您對酒店的認可,您的滿意是我們最大的鼓勵,我們會把服務做得更加貼心和細緻,期待您的下一次酒店之旅。
ShuiguojiejieFris
Dinosaur Fun Eggs Superior Deluxe Room (Double Bed)
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
We went to Heyuan for a family trip and booked this very good room! Very satisfied with the reception! Very satisfied with Fiona, the customer service! Very satisfied with the room service, it arrived very quickly! The children like the dinosaur room very much, and will come again next time!
Original TextTranslated by Google
Response from Property: Dear guests, welcome to stay at DoubleTree by Hilton Heyuan Huijing and enjoy a pleasant early summer stay. The hotel is located in the core area of Heyuan CBD, with convenient transportation. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and complete facilities. The warm DoubleTree cookies will open a heartwarming stay experience for you. Thank you for your praise of the hotel environment and the work of Fiona at the front desk. Your satisfaction is our greatest encouragement. We will make our service more considerate and meticulous. We look forward to your stay again and wish you a pleasant journey!