Guest User
January 12, 2024
My experience experience was not a particular pleasant one. The room was small, cold, had stained ceilings, mould around the shower, a dripping tap. The room itself was back facing so had a pretty terrible view compared to the front facing. The female receptionist was extremely polite and helpful unlike the restaurant staff. There seems to be too many young people in suits that have inflated eggs who like to argue with you when you try to complain. The atmosphere was not great so tried to create my own source of entertainment only to be told I wasn't allowed to use my tablet. The rules for the type of place it is are way outdated and way to strict for what it actually offering. I was only staying in the hotel and was disappointed so can I only imagine what it's like to be a paying member! Some of the decor was nice, but mostly there was uneven floors, creaking floorboards, cracks in walls and stains. The carpets looked fresh from the 1930's. Overall I regret staying at this place for the money I paid and will not be returning nor will I be recommending to anybody. Yes it is a nice location set on the Thames, but that's about the only positive I can give