GGPERCETTO
September 24, 2024
The place is actually quite nice and the swimming pool is a nice touch although, you can only book in for half hour and the pool is quite small but non the less very much enjoyed by us.
THE ISSUE IS.. I had to make a huge complaint through the service they ask you too.. WhatsApp message due to a few situations going on at the facility, threats had been made by another drunk guest and there was banging and running down th corridors, when asked if anyone could just please see to this the message was read and then not responded too. When going down to reception I felt there was no empathy for their other guests who were there to rest and again when speaking the the manager about that and other issues we had I felt it wasn’t taken all too seriously.
Other than this issue though the place is actually quite a nice hotel just a shame about the staff and their lack of assistance