San Premium Hotel - Former Golden Cyclo Hotel

San Premium Hotel - Former Golden Cyclo Hotel Reviews

San Premium Hotel - Former Golden Cyclo Hotel

36 - 38 Ha Trung, Hang, Hanoi, VietnamView Hotel Details
San Premium Hotel - Former Golden Cyclo Hotel
San Premium Hotel - Former Golden Cyclo HotelSan Premium Hotel - Former Golden Cyclo HotelSan Premium Hotel - Former Golden Cyclo Hotel
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San Premium Hotel - Former Golden Cyclo Hotel Guest Reviews

4.3/5
Very Good
214 Reviews
Verified reviews
Location4.4
Amenities4.1
Service4.6
Cleanliness4.3
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All Reviews(214)
Positive reviews(201)
Reviews with photos/video(55)
Friendly host(100)
Awesome stay(62)
Delicious breakfast(31)
Convenient location(29)
Great value for money(14)
Easy to get around(12)
Great location(11)
Amenities lacking(6)
Negative reviews(13)
Alice_Z
Junior Twin Room - City view Non smoking
Checked in Mar 2024
Family
3 Reviews
4.7/5
Amazing
Posted on Mar 11, 2024
We are family of 4 members traveling to Hanoi this time. The hotel location is very good, walking distance to reach few famous places. The hotel provided buffer breakfast and afternoon tea. Food is good 👍 and yummy.😋 Overall experience is excellent 👍
momoliu
Balcony Double Room with City View Non smoking
Checked in Dec 2023
Family
9 Reviews
2.2/5
Posted on Mar 8, 2024
Didn’t really like the cleanliness, only good thing is the location and the dual exit/ entry doors that result in the 2 different streets. Breakfast was mediocre at best
Tina Tanya
Deluxe Double Room
Checked in Nov 2023
Solo travelers
121 Reviews
5.0/5
Outstanding
Posted on Nov 15, 2023
Delightful stay! I appreciate the help of the stuff. The breakfast is good. Nice location. 100% recommend.
Response from Property: Dear Tina Tanya, I am delighted to hear that you had a wonderful time at the San Premium Hotel. It is our pleasure to learn that you loved the hotel location, buffet breakfast in our restaurant, and our service provided by our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team.We all look forward to welcoming you back to our hotel in your next visit to Hanoi.Sincerely yours,Tony NguyenGeneral Manager
Andrea
Family Room - City view
Checked in Feb 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
The staff at this hotel were exceptionally kind and helpful! I've travelled to more than 30 countries and stayed in loads of hotels. The staff here were the some of the kindest I've ever encountered. We stayed for two nights before traveling around Vietnam and at the end of our trip decided to return to this hotel again because of the nice people who work here. Also, for those looking for a location close to a lot of sites and restaurants, I recommend this one.
Guest User
Junior Twin Room - City view Non smoking
Checked in Jan 2024
Couples
14 Reviews
4.0/5
Very Good
Posted on Jan 9, 2024
We stayed for 2 nights and the staff were excellent. They speak good English and always make us feel very welcome. They also go the extra mile for any requests we have. Thanks.
Chrissyt
Deluxe Twin Room
Checked in Dec 2023
Solo travelers
13 Reviews
4.0/5
Very Good
Posted on Dec 15, 2023
All the workers there were very sweet and amazing! Breakfast was actually also good because they literally made me an omelette! The olds are a bit old and damp feeling, but that’s it!
Darren
Junior Twin Room - City view Non smoking
Checked in Jun 2023
Friends
2 Reviews
4.7/5
Amazing
Posted on Jun 16, 2023
Check-in was smooth, and the hotel staff were very kind and friendly. The breakfast buffet was good, the gym was not very well-equipped. The location was very good as it was walkable to almost all parts of the city centre.
Guest User
Balcony Double Room with City View Non smoking
Checked in Nov 2023
Friends
25 Reviews
4.2/5
Very Good
Posted on Nov 20, 2023
Cleanliness can be better, general it’s still satisfactory. Location is good as it’s close to the night market. Staff service is awesome as they are friendly and able to communicate in English.
Response from Property: Dear our value guest,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team. However, we also sincerely apologize to you about the inconvenience that caused you during your stay and thanks for sharing that with us. We always listen to your options and we will try our best to improve everything.Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager
Guest User
Deluxe Double Room
Checked in Apr 2023
Friends
7 Reviews
4.7/5
Amazing
Posted on Apr 20, 2023
The hotel has two entrances make access convenient. Spaces and bright lobby which also serves as breakfast area is another plus point. Services are great and communication with staffs are easy. Staffs are extra helpful👍🏻. Big selection for breakfast.
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Jack Obama
Deluxe Double Room
Checked in Apr 2023
Booked for others
3 Reviews
2.5/5
Posted on Apr 21, 2023
Do not book this hotel at all. They will go thru your baggages!!! Once you leave the room. On booking it says room with window, but when you check in they put you in a room without any windows.
Response from Property: Dear Mr/Ms. Jack Obama,Thank you for your feedback. We are terribly sorry to hear that you experienced these problems during your stay with us. We will take a look at this and do our best to fix it as soon as possible.After a deep investigation, we understand your disappointment but your travel agency was booked a wrong room type with no window for you. We have tried to upgrade your room but your group did not want to listen and just walk away which caused us to take action follow our hotel policy by moving your bags back to original room type. We hope you'll give us another opportunity to be of service to you soon.Best Regards,Management Team – San Premium Hotel
Vishwas
Balcony Double Room with City View Non smoking
Checked in Apr 2023
Couples
6 Reviews
5.0/5
Outstanding
Posted on Apr 8, 2023
Great service with affordable pricing. Jasmine, Tony and rest of the staff provided an unforgettable experience. Initially we booked for 2 nights, but after experiencing their humble services we extended our stay. Very clean, located distance away from main attractions.
6/7
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Family Room - City view Non smoking
Checked in Mar 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 28, 2023
Excellent hotel for the value, basically near to the city area and buses can pick you up easily! Staff were extremely friendly too! Shout out to Edward for being an extremely nice staff in guiding us!
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Deluxe Double Room
Checked in Mar 2023
Solo travelers
2 Reviews
4.5/5
Great
Posted on Mar 7, 2023
I didn't care about the hotel because it was a solo trip. The staff were really nice. It was good to have a simple breakfast. Especially. Thank you Alisa for taking care of me and being my friend!! If I go to Hanoi with a light heart, I will come back.^^
Response from Property: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Guest User
Junior Twin Room - City view Non smoking
Checked in Jan 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2023
We have a great time the room is very clean the staff is very nice a big thank you to mike nguyen for helping me to extend another night the food is good i will recommend you to my friend who is planning to visit hanoi..
Response from Property: We are grateful for your fantastic review of our associates, which is indeed our motivation and encouragement to continue bettering our service quality. See you again at our hotel! We wish you all the best!
Guest User
Balcony Double Room with City View Non smoking
Checked in Jul 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2023
This is a hidden gem in the midst of the old quarter. A part of Hanoi where a myriad of shops selling a huge range of goods exists next to Hanoi's seemingly endless coffee shops. In very European architecture These small shops are bustling throughout the day. The hotel is nestled comfortably up a side street accessible via both stress, though only one is used by taxis. The staff are extremely friendly and make it their business to ensure the traveller is well looked after. Rooms are clean and come with a stocked fridge with Beer and soft drinks. The air conditioning is superb and in near 40C heat it is so welcoming. The balcony is large. Almost a second room in itself. Sit on the balcony in the evening during a thunder storm and watch the light show in the night sky...tremendous. With the balcony walls being solid, privacy is guaranteed as is safety...not going to fall off this. Breakfast is a pleasant mix of western and Asian. Cold cuts or cooked food. Eggs done by the chef to order. The hotel has a small travel desk so do ask about places to visit. Staff are very knowledgeable. Top tip: get the GRAB or BE app to book your taxis and avoid cab hailing....the risk of being scammed is very high. One final thought...not far is Railway Street. I won't spoli it....go and find out what happens. Get a daily timetable of trains. It is an experience. Highly recommended.