Hotel Residence am Hauptbahnhof Reviews

NEVER NEVER STAY HERE! the hotel is awful, old, dirty, after finding a COCKROACH in the room, we aligned with the reception and hotel manager Noori booking cancellation and 100% refund due to absolutely unsatisfactory HYGINE conditions and moved to another hotel. But then, when we already left the city, the hotel refused to return the money!! the Staff is lying and deceiving you, there is zero service you will find. The district is also AWFUL, with homeless people sleeping on the street around the hotel. very long stairs you have to climb with your luggage to reach an elevator and get to your room. STAY AWAY from this rubbish heap and find a better place to stay!!!!

Close to the main train station. But also in some shady neighbourhood. Good enough to stay over night to catch a train the next day

Not so bad, but there's room for improvement

Convenient. Kinda of a hassle if on the upper floors but still was nice for the money spent

The hotel environment is good, the reception office is very friendly, the hotel room is large

On 3.27, the German railways went on strike. I asked my friends to go to this hotel a few days in advance to explain that due to the force majeure of the strike, I could not take the train to Hamburg. I myself passed through Hamburg and went to the hotel three days in advance, saying that I wanted to change the itinerary because of the strike. It's understandable that the economy is not good. Due to force majeure, I couldn't follow the original plan, but the people in the hotel just refused to take out the money that went into their pockets. They can earn money from customers once, but! It is impossible to earn money from repeat customers. The hotel is an old house with no elevators. Guests have to climb 25 flights of stairs with big suitcases to get to the first floor, and there is no one at the front desk to help with luggage. It is impossible to choose this hotel again, and it is impossible to recommend it to friends.

For people who are accustomed to the cleanliness and tidiness of Asia, it is a somewhat confusing area. There is no elevator from the first floor to the second floor of the hotel. There are elevators only available from the second floor and above. Friends who are traveling to Europe for the first time should also note that the rooms do not have air conditioning. Friends who are afraid of heat when traveling in summer must be prepared.

The location is easy to find! There are many small supermarkets around, making shopping convenient! The internal floors are more complicated. The elevator is on the second floor, so you need to drag your luggage up a flight of stairs!

It's very close to the station and very convenient, but the neighborhood is relatively dirty.

All the mobile is so old and the toilet is totally broken 👎🏻

Check-in hotel. No need to wait for anything else. Good location

Fine

Die Location ist sehr zentral nahe des Hauptbahnhofs, preislich unschlagbar. Man ist schnell mit den öffentlichen Verkehrsmitteln in Hamburg unterwegs. Könnten es auf jeden Fall weiterempfehlen.

地點適中房間整潔乾淨！