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Hakone Suimeisou Guest Reviews
4.6/5
Great
108 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(108)
Positive reviews(103)
Reviews with photos/video(61)
Great location(34)
Relaxing hot springs(28)
Convenient location(28)
Easy to get around(9)
Loved the view(7)
Tasty dinner(6)
Well designed(5)
Too many mosquitoes(5)
Negative reviews(5)
Guest User
Japanese-Style Room
Checked in Jul 2024
Family
10 Reviews
3.5/5
Posted on Jul 27, 2024
The room is very nice with a lot of space and a nice view overseeing the river and small waterfall. The facilities like the private onsen is super nice as well. Public bath - we tried both , are good standard too. And super clean too. However, two things need to be mindful of:
1. The meal isn’t great as expected - they serve kids lunch as kids dinner, and for adults one, it is not the kind of nice setup I imagined
2. The tatami blanket is …. Below hygiene standard. I feel super itchy staying under the blanket and my boy got some bugs bite sadly. I hope they can arrange for a big clean up everytime.
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6/9
Ying Kit
Japanese-Style Room with Open-Air Bath
Checked in Jul 2024
Travel with friends
28 Reviews
3.7/5
Posted on Jul 26, 2024
Conveniently located near the station but the staff seem in a hurry all the time.
Crystal ct
Japanese-Style Room
Checked in Jun 2024
Couples
15 Reviews
4.7/5
Amazing
Posted on Jun 23, 2024
Excellent customer service. Staff can speak simple english. Hotel with more than 100years history but didnt feel that old. Authentic onsen experience, highly recommended
XSP
Japanese-Style Room with Open-Air Bath
Checked in Aug 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
Good service and strategic location
Guest User
Japanese-Style Room with Open-Air Bath
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2023
It was a great place to experience the hot springs and they have a private hot spring which is also available in the room but last and not least the food was Excellent
Guest User
Japanese Style Room with Open-Air Bath
Checked in Dec 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2022
Probably the best location with few minutes walk from Hakone Yumoto station.
Incredible hospitality and service as expected of a ryokan topped with kaiseki meals & relaxing onsen.
馮暐康
Japanese Western Style Room with Open-Air Bath
Checked in May 2024
Couples
3 Reviews
4.0/5
Very Good
Posted on May 26, 2024
VERY GOOD
glenman
Japanese-Style Room with Open-Air Bath
Checked in Feb 2025
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 24, 2025
I highly recommend this hotel, which is just near Hakone Yumoto Station, a 5-minute walk away. It has convenient transportation and is very convenient to every scenic spot. The hotel has Japanese-style rooms with open-air baths, as well as a large hot spring and open-air bath on the rooftop. It provides Kaiseki cuisine and has very good service. It specializes in private dining rooms. The Japanese-style room can accommodate three mattresses, making it suitable for families traveling with children!
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6/16
Guest User
Japanese-Style Room
Checked in Feb 2025
Family
7 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2025
The front desk staff are friendly, can speak English, and will do their best to help when you have any problems. The rooms are clean and the hot springs are of high quality. Both meals are eaten in the room. Food quality is good. submit
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Buhuifeidexiaopi
Japanese-Style Room
Checked in Feb 2025
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 13, 2025
The room is big enough for four people, the sanitary conditions are very good, the bathroom is not big but it is quite clean.
The bath is on the sixth floor, it can be used from 3 pm, 50 minutes each time, just make an appointment with the front desk. As for the spring water, it smells a little like bleach, it will be very hot after soaking for a while, which is quite comfortable.
The biggest advantage is the location, it is a three to five minute walk from Hakone Yumoto Station, and it is convenient to go anywhere.
A table was set for breakfast and dinner, and I experienced the feeling of cooking, but the taste was average. Especially for breakfast, it is basically tofu, and there are green onions and salted fish, which I am not used to.
During the Chinese New Year, more than 4,200 for four people, including breakfast and dinner.
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Guest User
Japanese-Style Room
Checked in Jan 2025
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 18, 2025
Very satisfied, the hot spring environment is very nice. Our two families traveled together, and they just arranged for us to have dinner together in the lobby. It was very rich and full of ritual sense.
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Xiangsanxia
Japanese-Style Room with Open-Air Bath
Checked in Jan 2025
Family
23 Reviews
4.0/5
Very Good
Posted on Jan 29, 2025
After exiting Yumoto Station, do not go downstairs. Walk along the overpass to the left, get off the elevator, and go straight for a short distance. The breakfast looks rich, but I am a little unaccustomed to it.
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6/9
Guest User
Japanese Western Style Room with Open-Air Bath
Checked in Jan 2025
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
The Japanese-style open-air bath suite we stayed in was very private. The hotel is also very conveniently located, just across the bridge from Hakone Yumoto Station. It is backed by the stream and forests. It is very relaxing to soak in the open-air bath in the evening while listening to the stream. The breakfast and dinner at the two-course restaurant are also very exquisite. My parents are also used to it. The waitress is also very enthusiastic. I was very satisfied with my stay in Hakone
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Guest User
Japanese-Style Room
Checked in Jan 2025
Family
4 Reviews
5.0/5
Outstanding
Posted on Jan 7, 2025
Hakone is directly accessible by the Romance Express from Shinjuku Station.
Suimei is just a 5-minute walk from Hakone Yumoto Station, very convenient.
There are several hot springs, two indoor, one outdoor, and two private ones. The private ones are very cost-effective.
Luckily, there were no people in the public ones this time, which means they were all private ones, haha.
I think Shanghai Japanese food is not inferior to Japan. Let's taste it. It's a bit like Kaiseki.
Wagyu is well received and of good quality.
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6/7
Anonymous User
Japanese-Style Room with Open-Air Bath
Checked in Jan 2025
Family
82 Reviews
5.0/5
Outstanding
Posted on Feb 1, 2025
The room is clean and tidy, breakfast and dinner are included, rich and delicious.