No.12 Tran Phu Street Ly Thuong Kiet, ward, Haiphong, VietnamView Hotel Details
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Pullman Hai Phong Grand Hotel Guest Reviews
4.6/5
Great
19 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.4
Cleanliness4.6
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All reviews(19)
Positive reviews(18)
Reviews with photos/video(9)
Awesome stay(6)
Friendly owner(6)
Negative reviews(1)
Jason_Yuen
Superior King Room
Checked in Sep 2024
Solo travelers
34 Reviews
5.0/5
Outstanding
Posted on Sep 14, 2024
New hotel, very nice and comfortable
Breakfast plenty of choice
Response from Property: Dear Mr. Jason Yuen,Thank you very much for your kind review. I’m delighted to hear that you had a comfortable stay with us and that our breakfast selection exceeded your expectations. Your positive feedback is greatly appreciated, and it’s wonderful to know that you enjoyed the experience we strive to offer each guest.We truly value your patronage, and I hope we will have the pleasure of welcoming you back to Pullman Hai Phong Grand Hotel in the near future for another memorable stay.Warm regards,Trong PhanGuest Services ManagerPullman Hai Phong Grand Hotel
Guest User
Deluxe Corner King Room
Checked in Oct 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Oct 21, 2024
The room is good, the welcome is OK, maybe the new hotel still has a taste of decoration.
The front desk service is good, the overall environment on the first floor is also good, but the lighting is a bit dim, it would be better if it is brighter. There is also a bar on the rooftop suitable for relaxation
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Response from Property: Dear Valued Guest,Thank you for your kind words about our Guest Services Agent Team! We are thrilled to hear that their dedication and attentiveness made a positive impression during your stay. Our team works diligently to ensure every guest feels welcomed and cared for, and it’s rewarding to know their efforts contributed to your experience.We look forward to welcoming you back soon for another perfect stay!Best regards,Trọng Phan (Mr.)Guest Services Manager
JISUN
Deluxe Executive King Room With Lounge Access
Checked in Oct 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Oct 8, 2024
The purpose was to stay at a new hotel. I paid for 2 adults and 2 children, including lounge access. I added an extra bed~ The food and friendliness were all good. Since it had only recently opened, we felt like we were getting a lot of attention? So even though they were already friendly, I think they felt even friendlier. If you want to stay at a new hotel, I highly recommend it. Ask for a high floor~!! There's not much to see in downtown Hai Phong, so a high floor would be nice!
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6/8
Response from Property: Dear Ms. Jisun,Thank you for sharing your delightful experience with us. We're thrilled to know that you and your family enjoyed the friendly service and food during your stay. It’s great to hear that you felt well taken care of.Your kind words truly motivate us, and we look forward to welcoming you back on your next visit to Hai Phong.Best regards,Phan Trọng (Mr.)Guest Services Manager
Martin
Superior King Room
Checked in Oct 2024
Solo travelers
2 Reviews
4.7/5
Amazing
Posted on Oct 5, 2024
Great new hotel in a central location. Friendly reception, modern interior and great breakfast
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Response from Property: Dear Mr. Brackert Martin,Thank you for your kind words and for choosing Pullman Hai Phong Grand Hotel. We’re delighted to hear that you enjoyed our central location, modern design, and, most importantly, the friendly service from our reception team. It’s also wonderful to know that our breakfast met your expectations!We look forward to welcoming you back for another great stay in the future.Warm regards,Trong Phan (Mr.)Guest Services Manager
피부미용사
Superior Room With 2 Single Beds
Checked in Jul 2024
Travel with friends
1 Reviews
4.7/5
Amazing
Posted on Aug 1, 2024
Pullman Hai Phong Hotel ~^^
Reservation completed during the opening period~~
Perhaps because it is a newly built hotel, it is very comfortable.
And so kind~~
First of all, please upgrade the room.
However, the disappointing thing is that the Grab pickup location is confusing.
The Vietnamese people came to the wrong place haha..
And the staff are a bit weak in English~^^;;;;
There were even some people who kept speaking in Vietnamese haha.
Communication is not good.. ~^^;;;
Can't use the lounge bar...closes early...
The swimming pool is very nice~~
Divided into children and adults ~~^^
I was worried because I was short, but the depth of the water was 1.4m, so it was okay for me, who can't swim.
First of all, it was clean ~^^ Since we were in the same gym, the gym staff accepted the towels we used ~~^^
Breakfast didn't have a lot of variety, but it was worth eating.
Do you wish there was a little more to eat?? Compared to other hotels, there are a lot of things to eat lightly, but there are fewer dishes than expected ~~^^;;;
The coffee is really delicious haha. Dishes like rice noodles are dangerous, so I'm so glad they brought it to my seat ~~^^
It's a bit disappointing that Netflix isn't available...YouTube is available haha.
Smartly, the hotel renewal was shown very well on TV.
The water pressure is really good. It's nice that it's like a chair to sit on in the shower room. ~~♡♡
I hope it becomes a high-quality hotel with a little more time👍
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6/17
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior Room With 2 Single Beds
Checked in Aug 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Aug 17, 2024
The room is quite big and nice. There is Chinese service, but it may have just opened, and some of it is not in place, but I am still very satisfied. There is a swimming pool and the scenery is beautiful. I will continue to choose it next time.
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Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Saigon Centre. We are glad to hear that you did enjoy the hotel amenities and Chinese service. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room With Balcony
Checked in Jul 2024
Couples
2 Reviews
4.6/5
Great
Posted on Jul 28, 2024
The hotel is very new. It opened in July and we checked in in July. The decoration style is very fashionable, but the room decoration is a bit smelly (the waiter gave the coffee grounds to deodorize), so it is best to choose a room with a balcony.
The hotel service is very good, but the breakfast is a bit early, it ends at 9:30😅.
There are two points worthy of improvement: the gym should be equipped with drinking water, and the bedside chandelier in the room is too short and easy to bump heads.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is really appreciated. Rest assured that we take every feedback seriously and will strive to improve each time.Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Thảo anh..
Superior King Room
Checked in Oct 2024
Solo travelers
5 Reviews
4.5/5
Great
Posted on Oct 31, 2024
Everything was good, the only downside was that there was no staff to help bring things to the room. I had to drag 2 big heavy suitcases by myself, wearing high heels and the hallway was carpeted so it was very difficult.
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Mituxiaodi
Superior King Room With Balcony
Checked in Jul 2024
Business travelers
23 Reviews
5.0/5
Outstanding
Posted on Aug 8, 2024
Newly opened hotel, very clean.
Original TextTranslated by Google
Response from Property: Dear Mr/Mrs. Mituxiaodes, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and good services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room
Checked in Sep 2024
Business travelers
11 Reviews
4.7/5
Amazing
Posted on Sep 6, 2024
The newly opened high-end hotel has attracted many local Internet celebrities to check in and take photos at the hotel. The location is very good. It is in the lively center. It is very convenient to go downstairs to buy coffee and have a late night snack. The room is large, but the quilt is thick, the gym is very good, there are many breakfast options, and self-service coffee is very convenient, but the fruit selection is average, which does not reflect the advantages of Southeast Asian countries with rich fruits.
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Response from Property: Dear Valued Guest, Warmest greetings from Pullman Hai Phong Grand Hotel. Thank you for taking the time to share your experience. It is fantastic to know that you enjoyed the hotel facilities and great location. We are also glad to hear that our staff performed with care and attentiveness. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is appreciated and once again, thank you for sharing your memorable experience with us. Should you visit the city in the future, Pullman Hai Phong Grand Hotel is always delighted to welcome you back for more wonderful stay moments. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room With Balcony
Checked in Aug 2024
Couples
7 Reviews
4.7/5
Amazing
Posted on Aug 11, 2024
Reception service is inexperienced, room is clean, service is good, room facilities are OK
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and good services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is really appreciated. Rest assured that we take every feedback seriously and will strive to improve each time.Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room
Checked in Aug 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 24, 2024
Very good, location and environment are very good
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the location and environment at Pullman Hai Phong Grand Hotel. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another great stay.Warm regards,Trong PhanGuest Services Manager
Guest User
Superior King Room
Checked in Aug 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Sep 14, 2024
Excellent
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We are delighted to hear that you had a wonderful experience here. Your satisfaction is always our top priority, and it is great to know that we have met your expectations.We sincerely appreciate your feedback and look forward to welcoming you back to Pullman Hai Phong Grand Hotel in the future.Best regards,Trong PhanCustomer Service Manager
Guest User
King Studio
Checked in Sep 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Oct 30, 2024
참 좋았어요
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Guest User
Checked in Sep 2024
Couples
1.0/5
Posted on Sep 8, 2024
This is one of the most expensive hotels in Hai Phong but the service level is similar to a 2-3 star hotel. After informing the staff of our water issue (entire floor near window covered in water),we waited 90 min for anyone to come check it out. After the his time much of the water soaked into the floor making it squishy when we walked around. I asked about changing rooms but they pretend not to speak English. We won’t be staying here again. The hotel is nice, just no training for their staff apparently.