Hotels near Salma Mall, Hail

My wife and I stayed as part of an organized tour group for only one night. When we arrived, we had a late lunch at the restaurant. The buffet was ok, with standard Arabic and some Western food. The restaurant was very clean and the service was good. When we checked into the room, we were given a “standard king size non-smoking room”. Just because there were no ash trays in the room most definitely does not make a “non-smoking” room. It got even worse when the mini-split a/c unit was turned on as it reaked of cigarette smoke and was very noisy. There was only one towel and one floor mat in the shower. I called, the front desk and no one answered, so I went to reception myself in person to request more towels. Housekeeping arrived about 10 minutes later. The carpet was sticky and smelled, but the bed was comfortable. After touring further, we returned for dinner. Again it good with good service. There was very little soundproofing as we could hear everything in the hallway anytime someone passed by enroute to the elevator. Not even the noisy a/c unit could drown the noise out. Needless to say, we didn’t sleep well. In the morning, we had an early breakfast which was good with good service. No wifi. In my opinion, this did not meet the Golden Tulip brand standards. I’m sorry to say that I will not stay here should I return to Hail. If the rooms were at the same standard as the lobby and dining area, it would be acceptable.

Facilities: Convenient transportation Hygienic: Hygienic conditions can be Environment: The environment is good Service: Good service quality

Very friendly staff and the hotel was very comfy and excellent location at the centre everything is nearby.

Arrived early. They kindly let us book in. The room was being cleaned. We were give the room next to the entrance, designed for disabled people. The facilities in the room were great and I was pleasantly surprised that it was quiet due to the location.