Sheraton Hotels in Guilin

excellent location with a great swimming pool. very nice and comfortable stay. would stay again. Twin pagodas right across the road and best food street very close.

I picked this hotel because his location is face directly to the elephant mountain. The service and facilities are excellent but the breakfast is kind of simple. According to the price, they should add more choices for breakfast. The staff are trying to do a good job, I saw they have a training class for English. However, details need to do care. For example, a guy in the breakfast restaurant who coughing all the time but never cover his mouth. I stayed for 5 nights, I saw him every time. For them, they don't realize that is a problem.

We are a family of 5 traveling from overseas . We absolutely enjoyed the stays at the hotel . The service was amazing and the food quality is great particularly in the city that is hard to find high quality food . I was working in the lobby at one of the late nights and i ordered congee from outside the hotel , and the hotel staff got me some Chinese nibbles from their kitchen that went great with my congee takeout. Great service that is completely out of my expectation. Thank you ! They also have a branch in yang shuo in the middle of the landscape with great bolognese that my three kids enjoyed a lot. Also, the choices of art pieces and furniture , outfit all went well with the hotel visual style, and it’s a quality stay with great care, good choice of design and arts and heritage, and good choice of food. Thank you Thank you for the souvenirs before we left that were also thoughtfully prepared to extend the pleasure.

A pleasant stay overall - The staffs are friendly and helpful. You can even notice that they are very attentive to their guest. It is great that this hotel does not allow smoking inside their facility (allowed outdoors only). Their gym is embarrassing but other than that, everything else seems nice. One thing that I am very disappointed about is that the photos of the Cozy Room (King Bed) has a river view. However, we did not have that. We had a full view of the buildings and streets instead.

The best thing about this hotel is the location. You can walk to the popular sights; the sun and moon pagodas, the pedestrian street, and the elephant trunk hill. There are many food options around. The room was clean and the breakfast was satisfactory. The room was a little small and the little sofa was converted to a bed which was a hazard, and my husband was injured on his shin. The staff were very apologetic and helpful in this regard.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

**5-Star Review** We had an absolutely fantastic stay at this hotel in Guilin! From the moment we arrived, the staffs (秀秀，小燕子，坤坤 have went above and beyond to ensure our every need was met. They were incredibly friendly, welcoming, and helpful, always willing to lend a hand. We were particularly impressed by their extra efforts to assist us during our stay. For example, they kindly carried our luggage to our room and even helped us transport it to our next hotel when we took the bus to the jetty. The hotel's location is also unbeatable - it's just a short walk to the popular DongXi street (东西街）, making it easy to explore the city. The breakfast buffet is delicious, and we loved the daily afternoon tea service. The room itself is huge and spotlessly clean, with lovely bathroom amenities that made us feel pampered. We also appreciated the convenience of having a washing machine and dryer available for us to use at any time. But what really this hotel apart is the staff's exceptional service. They went out of their way to arrange a private driver for us and recommended excellent local restaurants. We felt truly taken care of throughout our stay. Overall, we highly recommended this hotel to anyone looking for a comfortable and convenient stay in Guilin. The staff, location, and amenities all come together to make this hotel a standout choice.

If you are looking for confusion and stress this hotel is not for you . We were enveloped at our entrance by fusion music and environments of ancient rural China. The possibility to enjoy a terrace overlooking the Li River, next to the village of real fishermen. The jagged mountains of the region while drinking coffee in the morning will transport you to a lost China. Fantastic breakfast and very comfortable rooms. On the front of the hotel a walking area keeping you aside from traffic Will bring you to the ancient Town of Daxu , a small Village beside. The restorant on River level Will complete the offer for your staying. The rest is by photos attached . Strictly raccomanded if you wanna relax.

Great hotel in a wonderful and convenient location. Staff were particularly helpful and check in was super easy. In particular, Peng Min at the hotel front desk was very patient in answering all our questions about tour bookings and even helped us book a 4 start cruise from Guilin to Yangshuo for the next day. Thanks to the team at the hotel for making our stay and trip so easy and enjoyable.