Rudzani Mutshinya
June 23, 2024
It is the worst booking I have made on Trip.Com. This facility should not be listed on Trip.Com. It is a complete embarrassment.
I arrived at 23:00, exhausted from my trip. The receptionist was having a conversation with a technician regarding some repairs that he still needed to do. He then disappeared, and I went to my room. To my utter shock, the same technician was actually repairing a basin tap and hose, and when he left, water and cupboard debris were left all over the floor! The following day, I went on about my work and again returned relatively late (around 20:00), only to find that my room was not cleaned. There was a lady cleaning other rooms. I asked her, and she responded that she was at school earlier in the afternoon, hence she was only cleaning the rooms that late. Terrible!