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Guomen Hotel Guest Reviews
3.9/5
304 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.0
Amenities3.7
Service4.0
Cleanliness4.0
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All reviews(304)
Positive reviews(260)
Reviews with photos/video(22)
Convenient location(35)
Easy to get around(34)
Strange smell in room(13)
Convenient parking(10)
Classy environment(9)
Close to metro(9)
Many amenities(5)
Large rooms(4)
Negative reviews(44)
Guest User
Basic Double Room (Without window)
Checked in Jun 2022
Booked for others
1 Reviews
5.0/5
Outstanding
Posted on Jun 23, 2022
Good location. Good location.
Taoyuanren
Standard Double Room
Checked in May 2024
Family
3 Reviews
3.7/5
Posted on May 10, 2024
The hotel is very close to the US Consulate. It is very convenient to stay here with the elderly to apply for visas. The room we stayed in this time also had a view of the Guangzhou Tower, which was great!
Original TextTranslated by Google
Response from Property: 感謝親對我們酒店的信任與支持,您的滿意就是我們最大的動力,目前我們客房已在逐層裝修中,希望下次入住時能為您帶來不同的體驗哦!
Kuailedexiaojianzhu
Basic Double Room (Without window)
Checked in Oct 2024
Travel with friends
16 Reviews
1.7/5
Posted on Oct 7, 2024
The toilet flush was broken and the room smelled bad. That bed board is so hard that sleeping on it reminds me that I am a piece of barbecued pork on a chopping board...
Original TextTranslated by Google
Response from Property: First of all, thank you for your trust and support in our hotel. At the same time, I am deeply humbled that I could not give you a good experience. The hotel is currently being renovated layer by layer. I hope that I can make up for your regret this time when you come next time!
Guest User
Standard Double Room
Checked in Mar 2024
Other
21 Reviews
3.0/5
Posted on Mar 26, 2024
The whole building gave the impression of being serious in the past but now perfunctory. The 7th and 8th floors are being renovated, and maybe they will have a new look later.
The location is very good, and many people who do business will choose to stay here.
This is the second hotel I have encountered that will not give an extra bottle of water! They said it was three yuan per bottle. The other one was not in Guangzhou, and they were stingy! In Guangzhou, other hotels of the same price in Guangzhou have proactively discovered that I drink more water, and put two more bottles of water in my room.
The room is large, with a desk lamp and a small refrigerator, which is very satisfactory.
The pillow is very high, so high that my cervical spine can't stand it. I called the front desk, and the waiter came to apologize and said that there was only a short pillow. For the other one, they would bring me two more bath towels. I slept with the bath towel as a pillow for a night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and valuable suggestions. We will listen carefully and make improvements. We hope that you will come next time to witness our progress together!
Anonymous User
Standard Double Room
Checked in Feb 2024
Other
1 Reviews
4.0/5
Very Good
Posted on Feb 7, 2024
The environment is pleasant and the service is considerate. The room is spacious and bright, with all the necessary facilities. The staff is warm and friendly, making people feel at home. The breakfast is rich and delicious, and the location is convenient, making it an ideal choice for travel. There is still room for improvement.
Original TextTranslated by Google
Response from Property: Thank you for choosing Guomen Hotel. The hotel has been renovated recently and we look forward to seeing you again!
Guest User
Standard Double Room
Checked in May 2024
Business travelers
1 Reviews
2.7/5
Posted on May 13, 2024
There are too many mosquitoes.
Original TextTranslated by Google
Response from Property: 感謝親對我們酒店的信任與支持,每天清理客房及每週都會定期殺蟲,在此為未能給您帶來好的入住體驗深表謙意,目前我們客房已在逐層裝修中,希望下次入住時能為您帶來不同的體驗哦!
Jingling
Basic Double Room (Without window)
Checked in Nov 2023
Other
6 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2023
I came to Guomen again after a few years. The hotel has a good location, the surrounding area has changed a lot, there are many delicious foods around, and it takes about ten minutes to get to the US Consulate. The subway station is not far away.
Original TextTranslated by Google
Guest User
Standard Double Room
Checked in May 2024
Other
6 Reviews
4.0/5
Very Good
Posted on May 23, 2024
The transportation is very convenient. It is a five-minute walk from the subway station. The surrounding convenience stores and dining are also very convenient. The house itself is a bit old, the mineral water is small and the tea bags are cheap. Overall it's quite satisfactory.
Original TextTranslated by Google
Response from Property: 感謝親對我們酒店的支持與認可,您的滿意就是我們最大的動力,我們交通便利,酒店4、5樓有餐廳,客房目前已在逐層裝修中,希望您下次再來時能有不同的體驗哦!
Anping
Standard Double Room
Checked in May 2024
Family
4 Reviews
2.5/5
Posted on May 18, 2024
At 2 o'clock on the 17th, we, two 70-year-olds, carried 17 kilograms to the main entrance of the lobby. There are 9 stairs. The female receptionist at the entrance saw that she was just chatting with a man and ignored her completely. She mentioned that she was asthmatic. . Very bad.
Original TextTranslated by Google
Response from Property: 感謝親對我們酒店的信任與支持,對未能給您帶來好的入住體驗深表歉意,對於您提及此事,我們已在整改中,且客房也在逐層裝修,入住環境與服務都會有新的改善,希望下次過來時會為您帶來不一樣的體驗!
Guest User
Standard Double Room
Checked in May 2024
Business travelers
10 Reviews
4.2/5
Very Good
Posted on May 15, 2024
The environment is clean, but a little old, so be careful to prevent moisture. It is under renovation during this period, so it feels a bit noisy to open the hourly room after 2 o'clock, on the 8th and 9th floors.
Original TextTranslated by Google
Response from Property: 感謝親對我們酒店的信任與支持,您的滿意就是我們最大的動力,目前我們7、8客房已裝修好了,希望下次入住時能為您帶來不同的體驗哦!
Guoke.2023
Single Room (No window)
Checked in Oct 2023
Family
1 Reviews
3.0/5
Posted on Oct 4, 2023
The environment outside the window of room 722 where I stayed was good. The hotel is very close to Zhujiang New Town subway station b1 b2. I booked a standard room with a window for 348 on Ctrip, but I was directly given a room without a window. The hotel explained to me that there was no room available and it was operated by the Ctrip system. Then I was asked to add 130 yuan for a room with a window, totaling 478. The double bed room with a window on Ctrip was dozens of yuan cheaper than my price! The hotel said that the price on the Internet was different, which made people very upset. The door of the room felt very unsafe, and the environment inside was average. However, we went to Aman Apartment, which was very remote. The environment was hard to describe. I thought I was a scammer. I looked around for a long time and finally booked this one. I feel that it is not worth the price. It is just a place to stay.
Original TextTranslated by Google
Fengkuangdudu
Standard Double Room
Checked in Oct 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2023
It's not too far from the Guangzhou Tower and can be reached on foot. It feels very safe. If you order takeout, you have to go downstairs to get it yourself. There is a small refrigerator in the room.
Original TextTranslated by Google
Response from Property: Thank you for your support and welcome to visit us next time.
Guest User
Standard Double Room
Checked in Sep 2023
Family
5 Reviews
2.5/5
Posted on Oct 4, 2023
I stayed in so many places all over the country and everything was fine. I didn't expect to lose something in Guangzhou Guomen Hotel. The things were not worth much? It was just a few hyaluronic acid essences for my daughter, which we took with us for a few days. They were taken from my toiletry bag without leaving a single one. Moreover, the toiletry bag was placed on the glass table above the tea cups in the room, not in the bathroom. I don't know how the staff training here is like this. I reported it to the front desk the next day, and a supervisor happened to come. We left after that. When we came back to get the luggage, we didn't get an explanation. We don't care about the value of the things we lost, but the attitude of your hotel.
Original TextTranslated by Google
Guest User
Standard Single Room
Checked in Mar 2024
Business travelers
19 Reviews
4.5/5
Great
Posted on Apr 13, 2024
An older hotel in Zhujiang New Town, it is convenient to the Opera House, Guangdong Museum and IFC. It may be a bit noisy because the hotel is under renovation.
Original TextTranslated by Google
Response from Property: Thank you for your support and trust in Guomen Hotel. We look forward to seeing you again!
Guest User
Standard Single Room
Checked in Mar 2024
Other
3 Reviews
2.2/5
Posted on Mar 12, 2024
The location is great. It is suitable to stay in this hotel for the visa interview at the US Embassy because it is only a 5-minute walk away and there is free parking. However, the hardware is very poor, and the hotel facilities are from 20 years ago. It is okay for one night.
Original TextTranslated by Google
Response from Property: Thank you for choosing Guomen Hotel. The hotel has been renovated recently and we look forward to seeing you again!