Hilton Garden Inn Guangzhou Tianhe

Hilton Garden Inn Guangzhou Tianhe Reviews

Hilton Garden Inn Guangzhou Tianhe

63 North Guangzhou Avenue (Guangzhou Dadao Bei), Tianhe District, Guangzhou, Guangdong, 510500, ChinaView Hotel Details
Hilton Garden Inn Guangzhou Tianhe
Hilton Garden Inn Guangzhou TianheHilton Garden Inn Guangzhou TianheHilton Garden Inn Guangzhou Tianhe
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Hilton Garden Inn Guangzhou Tianhe Guest Reviews

4.7/5
Outstanding
4467 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4467)
Positive reviews(4339)
Reviews with photos/video(746)
Friendly front desk staff(558)
Classy environment(296)
Perfect for business trips(150)
Stayed multiple times(57)
Tasty food(44)
Easy to call taxis(39)
Located downtown(29)
Awesome gym(17)
Negative reviews(128)
ChenYifei
King Guest Room
Checked in Jan 2025
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Jan 10, 2025
I would actually rate this hotel six stars. The concierge people consistently friendly and professional. The rooms especially the bath rooms are very clean. And also ways enough bottled water to drink. If they see you consistently drinking water they will also give additional bottles. It is just super. Keep it up Hilton GZ
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life~~
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orgil j
Twin Guest Room City View
Checked in Dec 2024
Business travelers
17 Reviews
1.0/5
Posted on Dec 20, 2024
This was the worst hotel i have ever stayed. A/C was not working and receptionist suggested me to open window but window is opening very limited. Couldn’t sleep due to hot temperature and also noise of the cars. Also funny thing is there is only 2 waters supplied in per day. Also cleaning was worst i’ve ever stayed hilton hotels worldwide. Not recommend to stay this hotel.
Response from Property: Dear guest, thank you for choosing to stay at our hotel. We are sorry that we were unable to provide you with the high-quality service you deserve. We have reported your problem to the relevant departments of the hotel for follow-up improvements in order to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you again for taking the time to give us your valuable suggestions. It is precisely because of your feedback that we recognize our shortcomings instead of being complacent in the field of service. I hope you can come again soon and give us the opportunity to provide you with the best experience.
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Shiu Kwan
King Guest Room
Checked in Oct 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Nov 1, 2024
I greatly appreciate the front desk ladies Ms Yinha Huang and xiao huang for their help. They were excellent in helping with my booking and upgrade to the suite floor.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
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Anonymous User
Twin Guest Room
Checked in Dec 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
Clean and tidy.. The pillows are too thin and need to be improved
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
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TUCK WAI
Twin Guest Room
Checked in Jan 2025
Couples
10 Reviews
3.7/5
Posted on Jan 6, 2025
Location is near to Shahe Metro, about 6 minutes walk. However, noise from traffic at it is located near a junction.
Response from Property: 尊敬的賓客,感謝您選擇入住酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們已經將您的問題反饋給酒店相關部門進行跟進改善,以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗。再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋,讓我們認識到我們的不足之處,而不是在服務的領域固步自封。希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。
AOWSAF
King Guest Room
Checked in Dec 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
This hotel is a great place to stay in, everything is well organised, specially the checkin was smooth. Anne Tang from front desk was really helpful. Will come back again.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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Khurshid
Twin Guest Room
Checked in Dec 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
I had an absolutely wonderful stay! 🌟 Anne Tang’s hospitality was exceptional—so kind and attentive. 💕 The room was spotless 🛏️, the amenities were fantastic 🛁, and her personal touch made everything perfect. ✨ Highly recommend! ⭐⭐⭐⭐⭐
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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CHUN TAK
Twin Guest Room
Checked in Nov 2024
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on Nov 30, 2024
Early check in is good. Room clean and tidy. Convenient location. Bed comfy. Food quality good. Would be better if price lower😄
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
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Guest User
King Guest Room
Checked in Jul 2024
Business travelers
14 Reviews
5.0/5
Outstanding
Posted on Jul 21, 2024
This Hilton hotel is great lots wholesale clothing shops nearby
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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Guest User
King Guest Room
Checked in Nov 2024
Business travelers
4 Reviews
4.2/5
Very Good
Posted on Jan 15, 2025
Very new and clean. I was pleasantly surprised. Should have been a five star hotel if it has a swimming pool. Location is not bad and easy to call cabs.
Response from Property: 尊敬的賓客,感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快!
Bebeeline
Twin Guest Room City View
Checked in Nov 2024
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel is clean, the staff are very attentive. Miss Anne Tang is very lovely, provides good service, and is smiling.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
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Guest User
Twin Guest Room
Checked in Jan 2025
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
Very clean well maintained nice hotel .. very helpful staff .. love everything
Response from Property: 尊敬的賓客,感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快!
Guest User
King Guest Room
Checked in May 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on May 14, 2024
anne and anna, both of them help us to check in, good good service.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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Sonali Mendonsa
King Guest Room
Checked in Aug 2024
Business travelers
1 Reviews
4.2/5
Very Good
Posted on Sep 1, 2024
Good hotel for business travel. The airport is about an hours drive, I believe , which is good enough.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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Anthony Chua
Twin Guest Room
Checked in Aug 2024
Travel with friends
2 Reviews
3.7/5
Posted on Sep 2, 2024
Location is not good for shopping or taking mrt. In fact it's quite isolated from downtown. Taxi required to make big U-turn in order to reach hotel. Checking in is norm but the staff that attended to me should smile or be more receptive would be better(some of them). Concierge should be trained to advise customers the surroundings. I faced one that didn't know anything ‘’一问三不知‘’on the night of check-in. Bf spread was fine for us.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, we have shared your feedback with relevant departments and will also strengthen training to make all guests feel professional service We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
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