Hotels near Cuchilla Park, Guadalajara

I was very disappointed with my stay. The room was small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet Handel was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said none with a king sized bed were available. It was very noisy and every sound from the hallway echoed throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still

If you are looking for a clean and comfortable room at a good rate, this might be the place for someone. A shopping mall is located not far from the hotel which was very convenient. It is true what other people had posted on their reviews in regards of staff efficiency, they are slow on servicing the guests in the hotel. We asked for room slippers and front desk said they where $ 250 Pesos we checked for room amenities on the hotel site and it claimed that slippers where included, we explained this to front desk and never got slippers for our 4 day stay. Perhaps the hotel should change the General Manager.

Checking out today, been here 9 days. Nice hotel, my room was very nice. No fridge but when I asked at the front desk they brought one to my room. Wifi works well, about 20 d/l but had no issues streaming or using voip. I think a 50” tv built into the wall, mostly Mexican channels but CNN, Fox News, BBC news and one ESPN in English. Location is good with OXXO on the corner. Across the street from Revolution Park. Mibici bikes a few doors down from hotel. I would stay here again!

Travel in November 2019 in a family plan, rooms are spacious and clean, friendly staff but their only bad point is the location, the center area where you are located is nothing safe, It is about two squares from the catedral walking you get easily, but I recommend that if you go to the hotel walking during your stay, do it at good time, passing 9 pm is a lonely and unsafe place. The breakfast buffet is bad, it has no great variety of dishes, I think it can improve.

This pretentious hotel is all show, no go. Only in an alternate reality can this be a 4-star hotel! Yes, the facade is impressive, and the lobby with the working elevator are nice. But once you get to your double room, you realize it's a dark, and musty, cave-like space with no fresh air because the only window faces an inner courtyard that is covered. There is mold on the stucco ceiling (see the dark spots in the attached photo, sorry for the resolution). The bathroom is so cramped you cannot use the toilet with the way the garbage bin was placed by the careless cleaning staff (see attached photos). Speaking of the cleaning staff, I found a long, dark hair on the bed sheets (photo attached), definitely the wrong length and color to be mine. The worst issue I encountered beside the fact I felt like I was suffocating from the lack of fresh air, was that the shower wouldn't drain properly, and you'd end up standing in filthy water. There was very little toilet paper provided (less than half roll) and by the time I was out, it was too late and inconvenient to go down at reception and ask for more. While I was there, there were hardly any other guests in the hotel, so it was relatively quiet, but every small noise is amplified by the architectural design of having an inner courtyard covered (in Morocco, the same architecture has the inner courtyard uncovered, so the air and noise are not trapped). You could also hear the church bells, and traffic noises. The A/C works, but it's limited by central WiFi controls, and I froze during the January night I was there, with no blanket other than a polyesther bed spread. After only one night, I couldn't wait to get out of there! There is a central hostel that literally offers better amenities than this so-called 4-stars hotel (you can look for my reviews to find out which one). The best thing this hotel offers is luggage storage: it's safe, and they give you a ticket, so it's more secure. The staff was nice enough, especially Gloria at the reception desk, who is kind and helpful. IMPORTANT NOTE: The rating of this hotel here is skewed by the numerous 5-star reviews for the famous Cathedral ”Santiago de Compostela” in Spain, placed in the WRONG listing!

Food at the hotel wasn't very good but it was cheap hotel was in a relatively good location but the rooms didn't look like the pictures. There's a lot of junk on the same floor as the swimming pool. The curtains could use a good cleaning the room doesn't look sparkly. I like the colonial architecture and the location but I would not stay there again I would stay someplace a little nicer. My room was also pretty small.

First of all, I loved the location of this hotel. It's right in the historic center and you can walk to so many lovely buildings and museums, and everything you need is right there (shops, pharmacies, restaurants). Upon checking in as a Diamond Hilton member, I was happy to find out they had upgraded me to a room with a nice, spacious balcony with a spectacular view of Guadalajara Cathedral. (See photo) The top-floor restaurant has a similar view as well. The breakfast has a nice, tasty variety. I also enjoyed drinks with a friend at the restaurant on one of the nights. The staff are great and helpful too. Elizabeth really came through for me when I needed to extend my stay a couple nights. Another girl (Anayeri, I think) provided excellent service as well, helping me get my dry cleaning turned in, despite missing the 10am deadline. All in all, it was a lovely stay, and I look forward to staying at this hotel when I return in the future.

Five-star hotel that doesn't live up to its name. Curtain Labron. Shower head is broken. Stayed three nights and didn't fix it. I don't know if it was repaired or not. The room service came back at 6pm and didn't do it yet. The rock style is quite fresh, and there is a live concert in the evening. The breakfast is too bad, don't come to the Chinese stomach!

Very good service, very helpful staff, very small restaurant but delicious breakfasts and good prices. Recommended, only the TV control did not work and we were never able to watch television