Hilton Garden Inn Green Bay

Stayed at hotel for a work trip. Great location and parking. Room and hotel In general very clean. Internet was sub par in sleeping room. When I brought it to someone's attention I was told by an employee that if I was not happy I could pay for the better internet. All I was trying to do was check emails and chat at the same time. Came off a little rough. Other bad experience I had with staff was during my business meeting at the hotel, I asked the lady working the front desk about a menu for the on site restaurant. I followed her because she was talking to me and I was in a hurry to get the menu... all of a sudden I was near the bar area and she turned around and snapped at me to back up. As a former Restaurant GM I am used to kitchens but also I did not attend to make it seem I was in her space. I feel this reaction was uncalled and I feel the Hilton Garden Inn did not live up to customer service standards. I ended up not eating at their restaurant mainly out of that situation.

Had a great stay at this hotel. Place was spotless and the staff very friendly. My room was very clean, bed was very comfortable and the close proximity to Lambeau was a plus. Hats off to the general manager Alexa who had to fill in as bartender. Jacki at the front desk was very nice. I definitely would recommend staying here.

The hotel needs better ventilation or something. The greasy smell of breakfast permeates the entire hotel and my clothes even smelled. The front desk manager was extremely rude to us, and I would never stay here again. She insinuated I had never stayed at a Hilton before when she had to know I was a Diamond member.

We chose this location for its proximity to the stadium area. We were very impressed with this hotel. All the staff we interacted with (front desk and bartender) were sincerely friendly. The hallways and rooms were clean and modern. The room was organized very well with a desk and work chair along with a comfortable chair plus ottoman. There was a lot of storage space and the Keurig coffeemaker was convenient. There is no breakfast included, you can purchase breakfast in the lobby bar/restaurant area.

We spent a night here when passing through Green Bay. The hotel is clean and comfortable and the staff were helpful and friendly. Our room was quiet with a comfortable bed. The hotel is near the stadium and not too far from downtown. Breakfast is not included, but made to order meals are available. This a comfortable and convenient place to stay in Green Bay.

If I could give this hotel zero stars I would! Everything about it was horrendous. I stayed at the Hilton Garden Inn hotel in Greenbay Wisconsin from for my sisters wedding and it was the worst hotel experience I have ever had. From trouble with the wedding party and our family not being able to book as they would only block off 5 rooms at a time and then wanted us to call to ask for five more daily when it would fill up, the pool being closed during our stay(which we were not made aware of until the week of arrival), breakfast not available on Sunday due to the cook “calling in sick”, to the hotel staff putting a $250 “pet disturbance fee” on my room without my consent or permission. The hotel called me on Friday night as we were out greeting our family that our dog was in the room barking. I immediately came back and evaluated the situation. He was not barking when I arrived but I did call back and apologize if he was. They then told me they were going to charge me $250 which is outrageous. We then asked our neighbor in room 405 the next morning if she heard any barking and she said no not from our room but from room 403 which was a large German shepherd dog. She also made us aware there was another smaller dog barking across from her or next to the large dog barking. If these dogs were barking that could have triggered our dog to bark back but he is a quiet dog that does not bark often. Which again, we handled as soon as we spoke to the front desk and we were back within minutes. We also removed our dog from the room and took him to my sisters house so he did not spend the weekend at the hotel. The next night on Saturday at 12:19am I was again called from the front desk as they believed my dog was barking but he was not even at the hotel anymore and we were sleeping. This leads me to believe my dog was never barking in the first place as they don’t seem to even investigate the matter they just called me and charged me. This is extremely unfair to do to a guest especially when it’s been nothing but trouble from beginning to end with this hotel. I will never stay at a Hilton hotel again. They never refunded the $250 pet fee or tried to come to a resolution for all the trouble on their end as well. Very unprofessional. They also gave us the run around when trying to speak to a manager about the situation. At check out they told us the manger would be in later then told us to call at a specific time in late afternoon, then when we did that they told us to call again tomorrow then the next day. Terrible management, stay anywhere but here especially if it’s for a special event.