Popular Holiday Inn Hotels in Grand Rapids

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Holiday Inn Grand Rapids - Airport

Holiday Inn Grand Rapids - Airport

4/5102 Reviews
I want to start with the positives: Sales staff are GREAT. Front desk personnel are VERY helpful. Close to 28th Street where there's loads of restaurants and shopping. The A/C unit kept the room comfortable. The mattress and pillows were decent. The restaurant menu was good and our bartender was on the ball with our large group. Our meeting space was a good size. Our banquet meal was very good and plentiful. Now for the not-so-positives in no particular order: the baseboards in the bathroom were covered with dust and hair. The shower floor sloped in the wrong direction and pooled up where you step in. Our room carpet smelled like feet and y'all know exactly what that smells like! The lobby seating was FILTHY, STAINED and broke down. Breakfast was the same thing everyday, no variation. It is my opinion that it was not cooked on-site but was pre-cooked and reheated.
Holiday Inn Grand Rapids Downtown

Holiday Inn Grand Rapids Downtown

4.4/5102 Reviews
The pool is tiny unlike the pictures. There were not enough towels in the room (said they would send up and never did) and amenities like shampoo were minuscule. Then we could not get into our room due to low battery. We waited in the hallway for 10 minutes after the front desk cleared this up until a very nice maintenance man fixed it up. Breakfast is not included. The hook on the bathroom door was broken and hanging by a thread. The air conditioner blasts directly onto your bed. The bathroom is very very small. There’s no Kleenex and insufficient toilet paper. I don’t usually hate on places but for what we paid - exceeding even prices in CA - it was sad. Two stars for nice shuttle service and nice service at the bar. Do not stay here if you can help it.

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