Western Hotel - Ghayathi Reviews
Western Hotel - Ghayathi
Rd - Ghiyathi, Ghayathi, United Arab EmiratesView Hotel Details
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1 night
Western Hotel - Ghayathi Guest Reviews
4/5
Very Good
46 Reviews
Verified reviewsLocation4.0
Amenities4.0
Service4.1
Cleanliness4.1
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All Reviews(46)
Positive reviews(43)
Reviews with photos/video(1)
Negative reviews(3)
Guest User
Standard Room
Checked in Jul 2023
Couples
2 Reviews
Very Good
Posted on Jul 23, 2023
An old hotel but with nice amenities. Very quiet and far from the city. If you want something different from your usual day to day, even weekends. This is a place to stay to relax and unwind.
Guest User
Standard Room
Checked in Dec 2022
Couples
34 Reviews
Posted on Dec 19, 2022
good staff, good room, good service, i will come back to this hotel.
Sophia Yelim
Standard Room
Checked in Jul 2022
Couples
4 Reviews
Outstanding
Posted on Jul 18, 2022
situated in gayathi, i loved the place. it is a little isolated and the room has a little quirky organization -- you have to take stairs to go the the bathroom -- but it is a perfect place to go if you have business in this region. the hotel was clean, staff were very kind, and the price was affordable. one complaint would be the screen by the pool was blasting indian music even after midnight, but I called the reception and they turned it off immediately.
ahmed M
Checked in Jun 2024
Business travelers
Outstanding
Posted on Jun 14, 2024
Really I enjoy at western hotel ghiyathi. Definitely because of all staff for The restaurant Especially Mr. Naeem, the official, And Asauka from room cleaning service thanks too , hotel cleanliness, and department organization .......
Response from Property: Dear S8194EMahmedm, Thank you for choosing to stay at Western Hotel Ghayathi "Where wonders meet", and for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your experience with us. Your kind words about our hotel and staff are greatly appreciated. It’s fantastic to know that you found our hotel to be clean and well-organized. We are especially pleased to hear your compliments about our team members, Mr. Naeem from Restaurant and Mr. Asanka from room cleaning service. They will be thrilled to know that their efforts made your stay more enjoyable. At Western Hotel Ghayathi, we strive to provide the highest level of service and cleanliness, and your feedback is a testament to our team’s hard work and dedication. Your satisfaction is our utmost priority. Thank you once again for choosing Western Hotel Ghayathi and we look forward to welcoming you back on your future travels. Best Regards, The Management Western Hotel Ghayathi
Harbaz1985
Checked in Jun 2024
Family
Outstanding
Posted on Jun 11, 2024
i want to give special thanks for mr Haythem excels as a receptionist, showcasing a high level of professionalism and linguistic proficiency. His fluency in French greatly enhances communication with French-speaking guests, ensuring they feel welcomed and well-assisted. Haythem's friendly demeanor and attention to detail make interactions pleasant and efficient, contributing to a positive and smooth experience for all visitors. His dedication and capability make him an invaluable asset to the team.
Response from Property: Dear aminaaC7760DD, Thank you for choosing to stay at Western Hotel Ghayathi "Where wonders meet", and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We strive to provide superior guest experience for everyone; and the appreciation you have for Mr. Haythem will give us the motivation to continue and keep on enhancing our services. Your satisfaction is our utmost priority. Thank you once again for choosing Western Hotel Ghayathi and we look forward to welcoming you back on your future travels. Best Regards, The Management Western Hotel Ghayathi
Guest User
Checked in Jun 2024
Business travelers
0 Reviews
Outstanding
Posted on Jun 10, 2024
Hotel is like our second home, we thank you for Abanoub being such amazing person and to the hotel staff to restaurant team Ripon to Ahmed and reception also housekeeping. We thank you for your hospitality and service, but only one thing to highligh to the management when your hotel manager speak about us let her speak not on the floor and we can see from her body language she's speak about us..keep in your mind we have more than 100 rooms in your hotel and we are not demanding guest to treat us like a kids. One of staff told the new Pilipina hotel manager is giving them pressure to assist as normal not to treat us like vip. We are very happy on your staffs they are hard working and treat as like family. My request to management appreciate your team , le them be free to work
Guest User
Checked in Jun 2024
Business travelers
0 Reviews
Posted on Jun 10, 2024
Staff re very good. But when the hotel manager change , service become poor. We don't comfortable to hotel after work not like before. The hotel becomes jail for us.maybe if this lady go from here, hotel service will be back to normal with good hospitality. This morning I had my breakfast and people watching us and follow up I am just holding a tissue, we are working so hard and our company is paying money to this hotel no problem when staff informing don't take anything from restaurant but with small peace of bites in our hand it this correct? I think you management should orient the hotel manager and don't put lady as hotel manager you need professional not a person who talks to staff just to watch us and knowing that we can understand what she speaks ..talk privately in your office .
Guest User
Checked in Jun 2024
Business travelers
0 Reviews
Outstanding
Posted on Jun 10, 2024
Staffs are good and very helpful , food was nice and it's lots of improvement , over all hotel is excellent and even I can rate as 5star , thank you for the hospitality of the team , also the gym facility was amazing, expect to the management I don'tike the way you handle guest specially we stay for almost 5months now suddenly your service change. I still recommend this hotel for everyone , excellent hospitality and staff
Traveler37954626338
Checked in Jun 2024
Solo travelers
Outstanding
Posted on Jun 7, 2024
Very nice place. The staff was very warm service made my stay truly relaxed. ............ Highly recommended for a welcoming experience. .......... ..........................................................................
Response from Property: Dear Traveler37954626338, Thank you for choosing to stay at Western Hotel Ghayathi "Where wonders meet", and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. Your kind words about our hotel, the pleasant atmosphere, and especially our warm and welcoming staff mean a lot to us. We strive to provide a truly relaxing and memorable experience for all our guests, and your feedback assures us that we are on the right track. It was our pleasure to have you as our guest, and we greatly appreciate your recommendation. Your satisfaction is our utmost priority. Thank you once again for choosing Western Hotel Ghayathi and we look forward to welcoming you back on your future travels. Best Regards, The Management Western Hotel Ghayathi
Joty G
Checked in Jun 2024
Business travelers
Posted on Jun 5, 2024
Staff are very approachable and good, but when the pilipina manger join I notice people change and treat us like enemy or homeless , that lady everytime we will eat she will look at us like we are not paying, she's talking to staff to check up and Sims everyone looking to us like we are Alibaba. If this attitude not top I will make big complain in my company and we will go from this hotel very bad attitude lady
Response from Property: Dear Joty G, Thank you for choosing to stay at Western Hotel Ghayathi "Where wonders meet" and thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about your experience with our team. Providing exceptional service and a positive atmosphere for both our guests and staff is our top priority. Hence, we take such feedback very seriously and will address your concerns with the utmost urgency. Rest assured, we will conduct a thorough review and provide additional training to ensure all our team members uphold the highest standards of professionalism and courtesy. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you rightfully deserve. Best regards, The Management Western Hotel Ghayathi
Buttterflysue
Checked in Apr 2024
Family
Very Good
Posted on Apr 27, 2024
Rina and her team as amazing. We were having our house painted and couldn’t stay home that night. I called a few hours before we arrived. Rina was amazing. Room was great. Food was great. I would just like to suggest you guys add something yummy for kids that’s not spicy. We did however request and it was delicious. Thank yiu all for a lovely stay.
Response from Property: Dear Buttterflysue, We have reviewed your comments and your willingness to share your thoughts is appreciated. Thank you for choosing Western Hotel Ghayathi. It is our pride to know that our guests leave their compliments and we do value our guests’ comments and their opinions which matter to us, and we will be sharing your feedback with our team as well as we value your feedback. It is always our top priority to provide our guests with high-quality services to make their stay more pleasant and comfortable. Once again, thank you so much for staying with us and we look forward to welcoming you back to Western Hotel Ghayathi on your next visit. Kind Regards, Best Regards, Ahmed Morshed Executive Manager
waqas h
Checked in Apr 2024
Business travelers
Outstanding
Posted on Apr 16, 2024
Hotel is very nice, we are staying here since 2 months and everything is perfect. Very big and spacious Rooms, All the staff is very helpful and cooperative. Food is very nice and tasty. Overall the service is amazing. The pool, gym and spa service is also nice.
Response from Property: Dear 252waqash, Thank you for choosing Western Hotel Ghayathi "Where wonders meet", and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our food and other services. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. Thank you again for this heartwarming review of your stay with us. Best Regards, Ahmed Morshed Hotel Executive Manager
blessy_unni
Checked in Dec 2023
Family
Outstanding
Posted on Dec 26, 2023
We were 2 families with 2 kids from Sharjah and stayed for 2 days. An amazing facility and really pleasant and clean rooms. The hotel is located in a peaceful environment and a morning walk is a must . The staff were very professional and always welcoming with a smile. A special thanks to Mr.Rashini ,Mr. Attaullah and Ms.Jonalyn for arranging our anniversary cake as requested and for the complimentary room upgrade. the only advice i would like to give is to increase breakfast options as it was very limited. apart from this our stay was just perfect . Thank you for giving us such a good experience. special note : there are veryyy few restaurant options near the hotel and Panoor restaurant in the LULU mall is an absolute NOOOO NOOOO. Burger hut and Fawael cafeteria is an ok option
Response from Property: Dear blessy_unni, Thank you for choosing to stay at Western Hotel Ghayathi "Where wonders meet", and for taking the time to write a review! We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again for choosing Western Hotel Ghayathi and we look forward to welcoming you back on your future travels. Best regards, The Management -Western Hotel Ghayathi-
Climber65754099011
Checked in Dec 2023
Family
Very Good
Posted on Dec 18, 2023
Good hotel with good services and great front desk staff Special thanks to Haythem ,Rasheni and Sudesh ,Atuallah They are very helpful and friendly Will visit for sure again Rooms are clean Good breakfast
Shalini S A
Checked in Dec 2023
Family
Outstanding
Posted on Dec 13, 2023
Dear Management/Ghayathi Hotel, I was visited the hotel on 1st of Dec.23 with my family & stayed a day overthere, Really,It was a nice stay & everything was in a professional & good manner. Herewith, I happily rate staff's cooperation "EXCELLENT", Specially I whole heartedly thanks the staff in front desk Ms Rashini, Haythem,Sudesh, great experiences!! Thanbs to Caffeteria Team ..Mohit & his team. Hope, I will visit again with my family & friends..Inchallha ., Thanks again Sharanu Alur & family
Response from Property: Dear Shalinisa, Thank you for your positive feedback, it is great to know you had a pleasant stay! At Western Hotel Ghayathi, we strive to provide superior guest experience for everyone; and the appreciation you have for our staffs will give us the motivation to continue and keep on enhancing our services. Your satisfaction is our utmost priority. Best regards, The Management -Western Hotel Ghayathi-
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