Hotels near Genting Bowl, Genting Highlands

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

Indonesia travellers, family trips, Junior suite room. 4 days 3 Night, Date 26/12/12/2024 - 29/12/2024. This hotel rewards from Forbes as one of best properties in the world since 6 years, im say agree with Forbes' awards. Amazing hotel property, very detailed, almost all properties in my room are amazing, there is a Christmas tree inside my room, free wine, high quality bed sets, modern furniture , wine glasses, cutlery are all high quality, also bathroom properties from the white company. The hotel staff is very helpful, when my son was sick, the hotel staff helped find a doctor, accompanied us to the doctor, appreciated for this. The location is perfect inside the mall, next door to mall and theme park. room cleanliness: perfect. Breakfast : not buffet breakfast. food is not varied, little protein. Absolutely I will back stay there again if I come again 🫶🏻

Genting Resort Hotel exceeded all my expectations! The staff were exceptionally friendly and helpful, always going the extra mile to ensure a comfortable stay. The rooms were a standout feature – spacious, impeccably clean, and thoughtfully designed to cater to guests’ needs. From the moment I checked in, I felt warmly welcomed and well taken care of. The serene atmosphere and excellent amenities added to the overall experience, making it a perfect getaway. Whether you’re here for relaxation or adventure, this hotel truly delivers. I highly recommend it to anyone looking for a memorable and pleasant stay in the area.

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

Great experience staying in this hotel. Service was good, friendly staff too. Room was huge bed is comfortable and the best part is their pillows not the typical hotel pillow it feels like I'm at home. No aircon but it's ok they have an electric fan and it is cold especially at night. Separate toilet and bath, and it's clean. Water pressure in the bathroom is good. Definitely will come back with my family.

The sunset is super beautiful, and you can have a chance to see the sea of ​​clouds when you get up early. The room service is very good, and the musty smell was dealt with in less than 5 minutes!

Have stayed at this hotel many times, overall value for money in view of the price, cleanliness, room size, and service. The only thing is that the buffet breakfast seems to have dropped its standard, it used to be more varieties with better food quality, now only left one meat dish which is chicken everyday (I stayed for 3 nights and took the breakfast 3 times with my family). No other meat, don't even talk about seafood etc.

Everything looks ok, except the Parking location is far & parking card to be validated at the Hotel lobby, which is not convenient. From room to Sky garden & take another lif from another tower block to the Lobby to get the card validated with free parking, & then hv to take the lif go back to Sky Gdn, & then take another lif in another Tower block, just to be able to get to my car. After validated card, we hv to be out from the parking location within 15 mins. Experienced while taking lif from lobby, sometimes it might takes 5 mins waiting for the lif, so it makes us a bit of nervous & hv to very hurried try to get the car the soonest the possible 🤦♂️

The checkin and checkout process was well structured and fast. The 2 bedroom apartment that I stayed was clean and comfortable. Owner/management had all cooking utensils and hotpot ready for steamboat. I was on the 23rd floor hence view was superb. I will come back again as it is the best alternative location other than genting accomodations itself during peak season as you can avoid the jam and hustle staying in mid mountain location.

The room is okay But the lift is too packed during check out..we have to wait for almost 20mins before we can check out For those with babies & strollers they need to wait longer time