Life Emerald Hotel Surabaya

First entered the debate with the receptionist because booking 1 double bed was said here the cheapest package is twinbed. Even though it was clearly stated in the application. But finally given a double bed after the debate. Amenities toothbrush and toothpaste 2pcs, liquid soap + shampoo 2in1 in the bathroom without toilet tissue or dry tissue outside the toilet. The mat has many holes. TV channels only 3 local TVs and all of them are blurry. The mattress has many holes like cigarette butts even though it's a non-smoking room, trash like there are black cigarette burns. When I opened the cupboard, it was rickety propped up with tissue. Honestly, when I first entered the room, I saw the floor was not very clean. The mattress was itchy when used to sleep and when checking out, it turned out that the staff was folding another room without changing the sheets. Security helped lift the goods, a plus point. The towels might not have been replaced if you saw the sheets were only folded. What is certain is that the added value is the security who helps with carrying goods and parking.

cleanliness is improved again

It's quite comfortable. The towels still smell a little fishy. But it's quite good for the room.

Cheap hotel, good service, recommended for accommodation

For a location in the city center, 1.2 km from Gubeng station, but far from food stalls, there are only restaurants. For service, the staff are friendly, madam and mas, the receptionists are friendly, the security is also friendly, for cleanliness it is sufficient but it can be improved again, for the facilities it is quite bad, order a superior room, the receptionist said the superior one has run out and was upgraded to deluxe (thank God I thought) but the facilities in a bad room, the bed is big, the sheets are pretty clean. But you can't get towels, when the laundry confirmation is late, they will be given when they come. But when I checked out, no towels arrived, luckily I brought my own towel and I'm the type of person who doesn't want to ask twice. The shower closet doesn't work, so it's difficult if you want to wash after defecating, warm water flows. But the shower panel is broken, it's always dislodged, needs repair again, lots of sockets that don't attach to the wall so it's dangerous if you touch it, the room lights are dim. Even though there are many activities that require good lighting. Can't get mineral water but gallons of water are provided to refill using a kettle, toothpaste and toothbrush ready, but the bodyshoap is finished. Nice lobby interior. But the appearance of the hotel from the outside feels dull so it seems like an unkempt hotel. Need to repaint.