Via Salina - Hotel am See - Adults Only

Beautiful views of Haldensee and Krinnespitz. Very classic, tasteful building, right at the lake, very nice rooms. Modern SPA facilities with indoor/outdoor pool. Excellent kitchen (for breakfast and dinner) and great service.

Let me first say that Via Salina has the most amazing views of this region in Haldensee. It is a beautiful hotel. There were two couples of us, friends that we had not been with since corona. Both couples had experienced some other illness during our time apart so we’re so looking forward to great spa times. We four had all booked cosmetic and massages. When we arrived we were told that the massage techniques (2) were sick and it may be an issue for us to get our massages. We were told to keep checking back with the front desk, which we did numerous times. Our dinner table upon arrival was for two people and not four. We were told the next morning it would be a table for four…it was not. That evening we finally received an appropriate table. We experienced no hot water for one full day during our stay also. I understand issues happen but we had multiple. A four star hotel should be able to have a plan B in place so a customer would not have so many issues. We should not have had to keep checking whether or not we could be provided massages. We ended up canceling because we were tired of asking. For compensation for our hot water issue we were provided a free glass of Sekt that evening for dinner…..really? When we checked out after our six night stay there was no compensation provided to us for our trouble. This was somewhat disappointing. Would I stay there again? I loved the area, the walks, the views, etc…but I would not take the chance to repeat a stay because of our issues. I wish I could say different because many of the servers, Kristina at the front desk, cleaning staff were amazing.