Guest User
November 24, 2024
Average value for money : compared to e.g Hyatt hotels, (same rates) the Grand Mercure offers very small rooms with unconfortable beds, service in the restaurant is good but buffet does not have much choice, especially deserts (only a bit of ice cream and some cakes), we told tge (very friendly) staff and they said they would take it into account. Reception staff is professional but do not expect smiles or a 'hope you liked your stay'. Disappointing experience for a 5* hotels without the luxury and food coming with it. Situated in Gift City, good location if going north.