tomasbZ602OX
November 30, 2024
Due to the closure of my originally booked hotel, my travel agent rebooked me at this property. Unfortunately, it seems there was a miscommunication between my travel agent and the hotel, as none of the requests I made during the booking process were fulfilled (apparently, the room was not properly reserved by EasyJet Holidays). Regarding the hotel itself: while the public areas are clean and well-maintained, and the staff are exceptionally polite and accommodating, I found the room I stayed in to be outdated and in need of refurbish. This raises questions about how the property maintains its 5-star rating if rooms of this standard are being offered. On a more positive note, the restaurant is beautifully presented, the food is decent quality, and the live music (piano or guitar) during breakfast from 8:30 to 9:30 AM is a standout feature that truly enhances the experience. Additionally, the adults-only swimming pool and the indoor pool are great amenities, and the lift to access the promenade is a convenient touch. While I appreciated the hospitality and certain aspects of the hotel, I would only consider returning if the rooms are updated to a higher standard. In their current state, I would unfortunately not choose to stay again.