Fairfield by Marriott Hotels in Franklin Township

This place was great for the price. Although the website states carry out breakfast they did not have it. All they had was a hooters. And we had to go get more towels because apparently the common thing is to only have 2 towels in a room now, no matter how many people are in it. Every choice hotel we have been to on this trip it has been that way and over half the time they say they don't have any more towels. So frustrating.

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

I had a lovely experience at this hotel. I arrived late night and the front desk person was very warm and friendly. I was given a room at the end of the hall and didn't hear a single person. The building is a bit older but all the furnishings were new and the bed was very comfortable. I would recommend this hotel to anyone.

As many others have stated the appearance of the hotel is dated. That didn’t bother me too much but some of the appliances in the room were affected from not being updated. Mainly the bathroom—I was only able to get lukewarm water when trying to take a shower. The water also came out brownish from the shower for the first minute or so which was definitely unpleasant. Outside of that the room was spacious and clean when I got in. There was a lounge chair and desk if you needed to get any work done which I appreciated. I did wish there was some kind of information book in the room to tell you about the amenities of the hotel. I wanted to order from the restaurant but had to go down to the front desk to ask for a menu. I was told there were no printed menus and I could only look at the posted menu on the wall in front of the restaurant. Which is fine but it would have been nice not to have to come down to the lobby and then go back up to my room to order just to come back down to pick up the food. Note that though the website advertises room service there is not actually room service at the hotel. You are able to call down and pick up the food to go, though. Seasonz was by far the best part of the hotel! My dinner and desert was delicious and I would definitely order from there again if I was in the area. Lastly it was pretty hard to sleep because of the noise level in the hotel. It seemed pretty empty when I checked in but someone was slamming the door to the stairwell several times in the middle of the night. My room was next to the stairwell so I could clearly hear it while trying to sleep. Though I know a hotel cannot always control noise it was another thing that added to my poor experience.

方便，整潔，地方好找

Best hotel ive been to, it has absolutely everything a person could want/need. The staff is incredible, very warm welcoming people, hotel is very clean. The breakfast buffet is amazing too! If you want a place with a full kitchen a pool, jacuzzi this is the place!

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

Our ”confirmed” and ”guaranteed” ADA room with two queen beds and a roll-in shower was not ready for our Sunday arrival shortly after the 4:00 pm check-in time. We waited in the lobby. The first room readied had a tub, not a roll-in shower. We had to change rooms. The second room offered had one king bed instead of two queens -- $20 per night upcharge not mentioned until emailed charges/receipt two days later. The room was hot on entry. We were not comfortable until an hour and a half after arrival. Second-worst check-in in over four decades of regular travel. My breakfast included good coffee, nice scrambled eggs, way-overcooked ”vegetarian sausage” (the only bacon/sausage offering), way-past-prime honeydew melon, and a chilly blueberry muffin. The sausage and melon went into the trash. My wife's bagel went untoasted because of the long wait for the toaster. Her melon also went into the trash. And she said her unfinished orange juice tasted ”off”. We did not stay for our next day's breakfast. The facility is very nice and our suite was well-designed and clean, but our check-in, billing, and breakfast experiences mean that we can't recommend staying here.

I came on a business holiday here and these are my humble thoughts. I must start with staff and hospitality. I was checked in and checked out by Chrystal. She was kind, helpful and very well spoken. The manager - Jasbir was actually a very informative person. He took care of any extra concerns with my stay and always helped with business enquiries. So I'm sending a shout-out to the staff members especially Chrystal, Sheri, Jasbir and Juan The hotel itself was wonderful it was quiet, the rooms were clean and I was given dishware and cookware for the kitchenette in my room. The room service staff clean the rooms well which was awesome. The area itself feels safe since it's in an industrial area. And I got a GREAT rate for my long term stay of over 1 month. Nevertheless, it's fair to say that I will actually be interested in staying here again. It's affordable and a lot of value for money. There is free breakfast, toiletries and kitchen amenities; YES! I've seen a lot of families come to the hotel because they moving, seen a lot of essential workers like construction workers and it overall is a friendly area with lots of friendly people. The only bad thing is that the halls sometimes smell of **** or animal urine. I was told that the smokers do smoke **** sometimes and we can't really control what people smoke outside the premises. The hotel is a smoke free one, but pets are allowed. I think some guests let their pets do whatever they want for some reason. But then it's expected that some people are going to be inconsiderate. That's all for my review. Hope it helps all. Much love, From London