DoubleTree by Hilton Hotels in Franklin Township

Nice hotel, good hotel, good hotel

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

I had a lovely experience at this hotel. I arrived late night and the front desk person was very warm and friendly. I was given a room at the end of the hall and didn't hear a single person. The building is a bit older but all the furnishings were new and the bed was very comfortable. I would recommend this hotel to anyone.

方便，整潔，地方好找

Staff was good and for the most part, the stay accommodated our needs in terms of location and availability of adjoining rooms. But at this Hilton property for this stay, I was disappointed by the cleaniness of the bathrooms. I had checked in early, but disappointed the room was not prepared to the excellent quality that I am accustomed to. The breakfast was good, the fitness center was good, the location was perfect and the adjoining rooms accomodated my family, but the cleaniness of the bathroom and the function of the bathroom was not excellent. I do hope the standard of excellence is attained in the future. I have been a member for decades and am mostly happy with their accommodations, but unfortunately, not during this stay. The staff did their best during stay so I give credit to their efforts.

Was ok

My family stayed here one night for a travel soccer game. We’d never stayed at a Springhill Suites before, so we weren’t sure what to expect. We were pleasantly surprised by the size of the rooms - 2 queen beds and sitting area with desk and couch. Large closet and nice sized bathroom. Mini fridge and microwave. The included breakfast was also better than expected – make your own waffles, scrambled eggs and turkey sausage, a selection of cereals and yogurt, fruit, bagels and muffins. All for cheaper than other hotels in the area! Rooms were clean and lounge area I front where you could eat breakfast was bright and cheery. Definitely will stay here again next time we’re in town for a soccer game.

Suitable for family travel

I arrived for a two night stay on the 9th. Reception person was very friendly and quick to get us checked in after a long travel day. I originally reserved for the 10th-11th but needed to also reserve a room for the 9th. I mentioned this when I checked in and he said that he would make sure the 2 reservations would be handled as if only 1 reservation were made and would leave a note for morning reception. When my wife and I arrived for breakfast the next morning at around 8:45, I stopped by the desk and asked if we could check out and check in for our Saturday stay, The receptionist said she had already done so and we were all set. I gave her my room keys which she re-swiped and off to breakfast I went. I was a little confused at the breakfast. It was almost like they were still trying to address Covid protocols and employee shortages at the same time. Anyway, there was an employee handing out breakfast sandwiches, I think they were Jimmy Dean brand but really can't remember. They were microwaved but all in all were actually pretty good. There was packaged orange juice, a very good variety of boxed cereals, coffee, tea, breads for toasting and pastries, fresh fruit and yogurt. It was more than enough to get us ready for the day ahead. The room was great with all the items normally found at a Residence Inn property. The only thing I didn't care for was the vanity is set outside the bathroom, so lights go on instead of allowing a few extra minutes of sleep if the vanity and shower were in the same area. The hotel is showing its age and hopefully scheduled for some furniture and rug replacements especially rugs in the hallways which were worn out. I would definitely stay here again should my travels take me to the area. There are many restaurants and take-outs located within a mile of the hotel which is an added convenience, and the Interstate is located a mile away offering connections to anywhere you're heading.