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Embassy Suites by Hilton Nashville South Cool Springs
4.2/598 Reviews
very good
Residence Inn Franklin Cool Springs
4.6/545 Reviews
This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handled that immediately after we informed them. My one big disappointment was their bed! It was a king bed but fell to a gully in the middle! It was not comfortable and my husband ended up on the sofa. Their pillows need replacing also as they had a sweaty head smell. If they address these issues, which are big ones, it would be a good hotel. Afterall the job of a hotel is to offer a good night’s sleep. Without a good bed, it is difficult to rest well. We also noticed the carpeting near the elevator was worn so perhaps a redo of this hotel is needed at this time. Marriott is a good brand so I hope they will listen and address these concerns.
Home2 Suites by Hilton Nashville Franklin Cool Springs
4.3/546 Reviews
I really enjoyed my stay at Homes2suites in Franklin. The location was great with a mall and plenty of restaurants nearby. Nice lobby, with plenty of sofas, chairs and tables, and exercise room, pool and outdoor area with fireplace.The hotel was clean and the staff attentive with one of the staff members, I believe her name was Abby, exceedingly professional, courteous and kind. One suggestion would be to repair the broken tiles in the elevator. Other than that A+.
Holiday Inn Express & Suites Franklin - Berry Farms
4.5/597 Reviews
Wow, this established has been open for 11 days as on 10/11/19. As I drove in, I was already impressed with the facility. But walking in this lobby blew me away. This feels more like an establishnent that is right under Intercontinental in the IHG family if brands. I have NEVER seen a full service Holiday Inn, Staybridge, Holiday Inn Express or even an Indigo this impressive. The room is large, exceptionally designed with the most comfortable beds I've slept on in a hotel. The breakfast was fairly basic, but still itquite tasty. Even though they were sold out and they were feeding about 200 people, the breakfast attatendances kept everything full and fresh. Housekeeping is simply fantastic. All the staff were exceptional, but I would like to point out the General Manager, Terri Aunkst and front desk clerk Oz. I was in the area, last minute, for an emergency. and their compassion, empathy and help was amazing. I will forever be grateful and will be a loyal customer from this point forward!!
Hyatt Place Nashville Franklin Cool Spgs
4.4/5100 Reviews
Terrible!!! A simple one night stay has turned into weeks of headache; from being counseled to the party policy extensively at checkin (solo traveler) to no water in lobby; was told could purchase their Aquafina - i dont Like Aquafina so said no problem I’ll run to store quick; food got delivered when ran to gas station - front desk girl put phone on hold to yell at me for having food delivered, knowing i had Gone to gas station to get water. Surprise!!!! Upon checkout they charged me $300 for “smoking” - wasn’t alerted until called questioning the charge. Front desk refused to transfer myself or Hyatt corporate to a manager. Assistant manager got back 12 days later after multiple emails requesting response. Their story has changed 10 times because the fact is I DONT SMOKE!!!! Hyatt corporate opened a case, submitted complaint about front desk refusing to escalate, and advised i should Submit written proof of lack of smoking; i submitted A lease and multiple other hotel stays, assistant manager keeps making up random rules to support her case. Th fact is i dont Smoke, i didnt Smoke on their property, and she is claiming there was a smell from inside the room. I guess I should take the absentee assistant managers word for it. If you would like to resolve an issue with them; just go to better business bureau. Worst property I’ve ever stayed at.
Homewood Suites by Hilton Nashville Franklin Cool Springs
4.6/5103 Reviews
Absolutely loved this hotel. So much to do and the kids loved the pool. Grilling are was really nice to. Staff was top notch. Cleaning ladies couldn’t understand me but them seem nice

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Hotel Information for Tourists

Highest PriceUS$639
Lowest PriceUS$100
Number of Reviews 1,056
Number of hotels45
Average Price(Weekday Night)US$186
Average Price(Weekend Night)US$197