Home2 Suites by Hilton Nashville Franklin Cool Springs Reviews

Great stay

Home 2 Home offers so many nice touches and a kitchen is always a bonus. I loved there roomy rooms and indoor pool. They serve cookies in the afternoon and popcorn in the evenings!

Staff were ok. The room seemed old or not well maintained. The location is hard to get to or not convenient

Amazing service. Clean, quiet and convenient. Recommend to anyone going to that area!

My husband and I stopped on our way home from Florida. We chose this hotel because it was a little lower priced than the other hotels around the same area. The hotel was very clean. Breakfast was hot and with wide range of choices. Area was very nice with lots of restaurants close by and staff was very nice. We will stay again!

Staff was very friendly and helpful. Laundry facility could use some maintenance. But overall, l had a very enjoyable 2 week stay.

The 1st room given to me , Dog hair everywhere. The young lady at the front desk was nice and gave me another room.

Door was off the shower, screws were on vanity shower parts were on bathroom floor, lip stick was present on coffee cups. I called front desk but attendant offered no solutions.

I prepaid through ******* and when I got to the hotel my credit card was charged again for the full price I had already paid on *******, and when we questioned it to the person working the front desk I was told that I picked the pay later option. (Which I had not.) All of this was after we had to stand at the front desk for quite a while just waiting to be helped. Workers were around and looking at us but nobody came over for quite a while. Rude staff who are completely incompetent. To make it better ******* has been zero help in fixing the issue of us being charged twice. I’ll never stay at this hotel again.

Very nice property--room was spacious, bed was comfy--and the AC worked great! It was a great stay for a quick weekend getaway.

The room was clean, and the bed was very comfortable. The breakfast had a good variety of foods.

I felt very safe traveling alone and staying here. My only complaint is that the room doors close loudly, so my neighbors coming and going disturbed me in the evenings/night.

The hotel was okay. The check in was odd because the gentleman was kind and pleasant when checking in but then after that he wasn’t very friendly of communicative and he had his girlfriend there with him the entire time which was odd. Check out was nice and the girl working was very kind and courteous. She has colored hair I believe I think purple. We thought she was great. The towels in the room were semi dirty with yellow stains on it. Bathroom had patches of paint missing and the AC made a loud sound when running during the night.

This hotel was very nice, Room was big and spacious.