Mövenpick Hotel Frankfurt City Messe

Mövenpick Hotel Frankfurt City Messe Reviews

Mövenpick Hotel Frankfurt City Messe

Den Haager Straße 5, Frankfurt, 60327, GermanyView Hotel Details
Mövenpick Hotel Frankfurt City Messe
Mövenpick Hotel Frankfurt City MesseMövenpick Hotel Frankfurt City MesseMövenpick Hotel Frankfurt City Messe
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Mövenpick Hotel Frankfurt City Messe Guest Reviews

3.9/5
Good
86 Reviews
Verified reviews
Location4.1
Amenities3.9
Service3.7
Cleanliness3.8
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All reviews(86)
Positive reviews(24)
Reviews with photos/video(2)
Awesome stay(8)
Friendly host(5)
Great location(4)
Convenient location(4)
Negative reviews(3)
AndyKk
Classic Twin Room
Checked in Jun 2024
Business travelers
15 Reviews
4.5/5
Great
Posted on Jul 29, 2024
Nice hotel good breakfast, close to exhibition hall.
Response from Property: Dear Andy, Thank you for rating our hotel so positive. We are happy you enjoyed your time with us. Thank you for sharing your opinion on our services. We are looking forward to welcoming you soon again! Best regards Mövenpick Hotel Frankfurt City
Dinu
Classic King Room
Checked in Mar 2024
Couples
8 Reviews
4.0/5
Very Good
Posted on Mar 6, 2024
The hotel is just across a big shopping mall and walking distance from the central station, in a safe area. All personnel was kind and helpful. The breakfast is a big plus, has plenty of options for all tastes. Some places can be seen they are worn out and need a lift up, like the bathroom.
Response from Property: Dear Dinu,Thank you for sharing your feedback about your stay. It's great to hear that the hotel's location near a shopping mall and within walking distance of the central station in a safe area was convenient for you. We are glad that you found all the staff to be kind and helpful.We appreciate your compliments on the breakfast selection, and we are glad that it offered plenty of options for different tastes. Your comment about some areas showing wear and needing refurbishment, such as the bathroom, is duly noted. We are constantly working towards improving our facilities and will address the areas that require attention to ensure a comfortable stay for our guests.Thank you for taking the time to provide your feedback, as it helps us understand where we can focus our efforts on enhancing our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further suggestions or concerns, please feel free to let us know.Best regardsYour Hotel Team
Guest User
Classic King Room
Checked in Dec 2023
Business travelers
1 Reviews
1.5/5
Posted on Jan 2, 2024
It was disappointing
Response from Property: Dear 经典特大床房 , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
Guest User
Classic King Room
Checked in Oct 2022
Couples
2 Reviews
1.7/5
Posted on Nov 25, 2022
We paid 50 euro for late check out by cash. After i left this hotel they took 50 euro from my card again. Even I remember worker’s name who i paid my cash. I don’t trust their system. Nobody know where my cash going. Don’t use the cash in this hotel. Because they will take your money from your card again!
Response from Property: Dear Guest , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
Guest User
Classic King Room
Checked in Jul 2024
Business travelers
37 Reviews
3.7/5
Posted on Jul 12, 2024
Staying for a few days during the exhibition, the average price is more than double the usual price. It is very close to the Frankfurt Exhibition Center, and you can walk to the entrance in five minutes. There is a noodle shop nearby called Noodle Maker which is very good.
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Response from Property: Dear Guest,Thank you for your feedback and for taking the time to leave a review. We are pleased that you were with us during your trade fair visit and that you appreciated the proximity to the exhibition center. We're sorry to hear that you found the average price to be high. We will review your feedback internally to ensure our prices are fair and competitive. We're also happy to hear that you've found a good pasta maker nearby. We hope that you still had a pleasant stay with us and we look forward to welcoming you again in the future. Thank you very much and best regards, Mövenpick Hotel Frankfurt City
Joana5998
Classic Twin Room
Checked in Mar 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
The hotel is right next to the exhibition hall and across the street from the shopping mall, very convenient
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Response from Property: Dear Joana, thank you for rating our hotel so positive. We are happy you enjoyed your time with us. Thank you for sharing your opinion on our services. We are looking forward to welcoming you soon again. Best regards Your Hotel Team
Floret Zou
Classic King Room
Checked in Jul 2024
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on Jul 9, 2024
Great, opposite the mall and next door to the convention center
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Response from Property: Dear Floret,Thank you for your positive feedback about the hotel.We are pleased to read that you enjoyed your stay with us.We would be delighted to welcome you back soon.Best regards,Your Mövenpick Hotel Frankfurt City
Guest User
Sleep King Room
Checked in Jan 2024
Business travelers
3 Reviews
4.7/5
Amazing
Posted on Jan 26, 2024
The breakfast is delicious. The heating in the hotel is not stable. The room size is OK. It is very close to the exhibition. There is a shopping mall opposite. It is very convenient. There are few front desk staff.
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Response from Property: Dear 斯利普特大床房, First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
Anonymous User
Classic Twin Room
Checked in Jan 2024
Business travelers
73 Reviews
5.0/5
Outstanding
Posted on Jan 13, 2024
Because of European habits, except for the small bed, everything else is perfect!
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Response from Property: Dear 经典双床房, thank you very much for thanking the time to share us your pleasant experience during your recent stay. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City
useryangpeng
Classic King Room
Checked in Nov 2023
Business travelers
49 Reviews
3.7/5
Posted on Dec 25, 2023
The location and rooms are quite good, but there seem to be too few service staff. You have to wait for a long time at the front desk. The rooms are generally not as big as expected.
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Response from Property: Dear useryangpeng, thank you very much for your feedback! We do look forward to welcome you soon again! Kindest regards on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
Mari25
Classic King Room
Checked in Mar 2023
Business travelers
32 Reviews
4.7/5
Amazing
Posted on Mar 18, 2023
I was at an international fair. Perfect hotel. Some small inconveniences due to the strong turnout. Slowness in the kitchen, at the bar but everyone is very kind. The cleanliness the proximity to the fair plus points. Perhaps only then needed staff in the morning to check out. People have to go to the fair and in the morning there was a queue.
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Response from Property: Dear Marianna, thank you very much for your feedback! We do look forward to welcome you soon again! Kindest regards on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
도미니쿠
Classic Twin Room
Checked in Mar 2024
Business travelers
8 Reviews
4.2/5
Very Good
Posted on Mar 8, 2024
Close to the exhibition hall. Rooms are small.
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Response from Property: Dear 도미니쿠, thank you for rating our hotel so positive. We are happy you enjoyed your time with us. Thank you for sharing your opinion on our services. We are looking forward to welcoming you soon again. Best regards Your Hotel Team
CHANG
Classic Twin Room
Checked in Jun 2023
Business travelers
7 Reviews
4.0/5
Very Good
Posted on Jun 12, 2023
Hotel location is good! The quality of accommodation is OK, and the staff service is good
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Response from Property: Dear Chang T., thank you very much for your feedback! We do look forward to welcome you soon again! Kindest regards on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City
Guest User
Classic King Room
Checked in May 2023
Couples
1 Reviews
4.2/5
Very Good
Posted on May 9, 2023
The reception was nice and friendly. The service in the breakfast room was very friendly and helpful. Room size was good and clean. The breakfast had a very good selection. ( met my taste)
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Response from Property: Dear T., thank you very much for your review and for sharing it publicly with everyone who is interested. We are very pleased to read that you feel comfortable with us and are completely satisfied. Your positive opinion about our breakfast offerings and our rooms inspires our entire team. We look forward to welcoming you back as a guest in our house soon and send you kind regards. Your Mövenpick Hotel Frankfurt City team.
Gieshold
Superior King Room
Checked in Mar 2023
Business travelers
4 Reviews
4.2/5
Very Good
Posted on Mar 19, 2023
Room and location of the hotel perfect for me. Cleanliness ok - breakfast above average. I recommend the hotel
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Response from Property: Hello Gieshold, thank you very much for your stay and for taking the time to share your impressions with us. We would be very happy about a visit again, Detlef Winter General Manager Mövenpick Hotel Frankfurt City