Chandos Premier Folkestone (Channel Tunnel) Hotel

The main entrance had smell of wet dogs. The TV was old and tiny. The bathroom drainage was terrible. Furnitures are really old. At 4am in the morning, a random lady came somehow got into the roon while the door was locked. Felt really unsafe there.

Having stayed at numerous locations all over the World and in particular the UK, my husband and I feel our recent stay at the above premises fell well below the advertised standards of bed and breakfast accommodation. Moreover, under the trades description act what is advertised is NOT what was offered and a serious breach of contract exists. The owner is using *********** to fraudulently advertise his business as something actually liveable. it’s a hovel and *********** will not refund you, and neither will the owner so head this warning!!!!!! On admission to the premises we were not shown the room and once we had entered the owner could not be contacted to take issue with matters which we have explained and evidenced. Indeed on check out the the owner was not available and only after a phone call later yesterday could we explain our displeasure and tried to seek a refund. Richard, the manager understood our concerns and simply explained he could not offer a refund and was sorry the standards and faults existed. He tried to mitigate the situation by explaining he was solely responsible for laundry, cleaning etc. I also tried in vain to get help from *********** via the chat and your response was simply ‘discuss with owner’, he was non contactable. The room was advertised as “spotlessly clean” — It was far from this. The walls were stained, carpets filthy stained, smelly and old. The drawers had used ear plugs, mouldy broken shower fittings, dirt and debris. “Bedrooms have tea and coffee, fridge” — No fridge / no milk, the tea bags were open and strewn inside a drawer where the used ear plugs / pamphlets etc were. The coffee jar was used and unclean. “We pride ourselves on providing comfortable rooms / aircon is even mentioned” No aircon as an aside - The bedding was disgusting, ***** hair had to be removed with tissues, and the mattress filthy. I suffered flea bites so bad I had to seek pharmacy help and given antihistamines and topical cream to alleviate the bites. “A private bathroom with toiletries” — The shower was dirty / mouldy and the actual shower head was tied onto the rail with old elastic from what looked like old boxer shorts. The water only dribbled out as the head was so cracked and mouldy. The broken riser parts were in the drawers where the tea bags etc, were, literally black mouldy broken plastic. The toilet did not flush properly, the soap dispenser did not work - no toiletries. The suspended ceiling was disgraceful with multiple bugs on it, many looking like cockroaches. The door could not be closed and the catch on lock was broken and missing meaning this family room had no privacy, the door swung open and was not closable, let alone lockable. On other matters it shows an image and suggests cooked breakfast is available, this was not the case, no dining facility, no food available. The common areas of lounge/ signing room and patio area were signed and locked off as ‘no entry/ private so unavailable

Do not be fooled, these photos are from a long time ago, this B&B is a B&B without breakfast, not that you would risk eating anything, this is a very dirty, smelly, rundown place, it has clearly been neglected over the years. This was booked by a friend who clearly didn't read the previous reviews, we arrived and even he wouldn't sleep in the bed but just lay on top. There are extension lead everywhere, it cannot be safe, not PAT tested appliances. My advice is DO NOT STAY HERE, find a park bench it will probably be cleaner.