Spa Hotels in Fernie

Horrible Horrible reservation experience and customer service. Beware you might book a room and be confirmed and show up and have them tell you have NO room. 💣 We were travelling through the mountains and booked room through booking.com . After received confirmation email We called the hotel to confirm booking before losing the phone signal which was confirmed with front desk, because had a young child and was a busy weekend. After we finished biking and dinner at 9pm and we drove to the hotel with my family ready to check in, the front desk lady told us our booking got canceled!!!!!???? Front Desk then stated that they emailed us to confirm the Credit card on the file which have already put in when we booked the room, we never received the email from her as we were out of service in the mountains. We had no idea….👎🏼👎🏼👎🏼👎🏼 After confirming our reservation on the phone it made no sense that our reservation was cancelled. Especially with all the approvals through texting email message. Then the front desk staff told us there was a walking person who likes our room just hr before we arrived , and the owner sold the room to him😡😡😡😡? The owner had received our booking , spoke with us after the booking . She had our phone number , but she decided to take action to cancel our room and email us to communicate. Front desk girl felt bad and wanted to help for the situation then went and phoned the owner I’m guessing to see about a room that might be available but not only she didn’t help us, but also ordered us to leave her property. At this point with no where to with a 5yr old, we have no where to go or sleep as all the hotels were booked and sold out or we would have just left and found another hotel at resorts who wanted our business. And ironically other hotel staff told us they have heard similar things about this owner. Waited until the last part, when we got back called her for a conversation and explanation and she hanged up on us multiple times without even a apology. We have never ever ever experienced anything like this before.😡😡😡 I don’t really understand where other good reviews come from, but this is true experience we had with them. The place actually looks nice from all photos but the questions is : Are you going to check your emails throughout the traveling after booked the room ??? There is risks that the owner will cancel your room😬👎🏼