Hotel Mercure Brussels Airport

We had to travel via Brussels from Heathrow to Ljubliana. On arrival our aircraft parked beside our depating aircraft. We had to walk to terminal B from Terminal A in order to pass through border control. It was closed with no way through and directions to another section which was also closed. Asking for help was pointless. We were told to just wait by the closed door. After 10 minutes the foor opened and 2 members of staff were bewildered to see 20 people queuing to get through. They rechecked our carryons and filtered us through to passport control which was closed. We were redirected back along a really long winding route back to the initial closed border control with the slowest official ive ever encountered. Eventually we all ran for our plane which was indeed the one next to the one we arrived on. The departure time had been and gone but the aircraft was still there and waiting for us. The crew were magnificent. They knew it wasnt our fault. Its the way the airport treats transferring passengers from the UK. Totally unneccessary, very frustrating and not a hope in hell that i will use Brussels airport again. Just a totally stupid approach by airport staff. Every single person we asked for help had great fun directing us the wrong way.

Brussels airport is the worst airport in the world! The passport line for non- EU passports was FOUR HOURS! Not because of the number of flights but because of the disorganization and incompetence of the agents It is worse than any airport in Central America Avoid flying to Brussels at all costs, if you need to come here it is better and faster to fly to the Netherlands and take a train, it will be shorter that the line

Here's a revised version of your text: --- Despite being one of the most important official gateways in Europe, the customs experience was unpleasant and inefficient. The security officers were shouting at some passengers, and the immigration process took over an hour and a half. There were only four officers handling more than 1,000 passengers, leading to overcrowded conditions with many elderly and children struggling to cope. The area was chaotic, with elderly passengers unable to stand, children needing to use the restroom, and travelers at risk of missing their flights. It's surprising that the airport management hasn't adopted more efficient practices seen in many Asian airports. The problem, these airport management and staff never traveled to places in far east to learn how do international busy airport can be handled. As a frequent traveler holding a first-class ticket, I was disappointed by the lack of a fast track line. The situation felt uncivilized, and the high number of passengers made it easy to catch viruses before traveling.