Amberwood

I would leave 0 stars for customer service if possible. Upon arrival, the electric and water were both shut off, the WiFi network was not available for the first day, and the cabin was 90 degrees our first night since the one air unit had not been running for several hours. Though the property was aware of the outage, they did not notify us prior to arrival. We reached out to ask for the property to provide compensation for the accommodations being far below expectation, and were denied because they said it wasn’t their fault. At the end of the day, when the value of the product or service provided is diminished, this should be at cost of the business, not the customer, regardless of fault. We did not spending $300/night to sleep in such conditions and they failed tragically to make this situation right.