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Fairfield Inn & Suites El Paso

Fairfield Inn & Suites El Paso

4.2/540 Reviews
Stayed her one night as it has great proximity to Carlsbad Caverns National Park. The room was a standard Fairfield configuration and was clean. We noticed there was no soap provided in the room. When we called down to the front desk, they said they were out of supplies and they suggested that if we had brought our own personal shampoo, to use that as an alternative. Things did not get better when we went to breakfast. They were out of milk and creamer for coffee. Had not hot breakfast options and just a few packaged muffins, hard boiled eggs but no fruit (not even bananas or apples). The told me at checkin, since their occupancy was low, they would put us on the ”quiet side”. We locked out and could see train tracks. So we though maybe the highway noise was louder than the train. It was definitely not quiet as trains consistently passed by through the night. I inquired to General Manager Kelsey Swanson, but was told that ”supply chain issues” were to blame, and that their hands were tied. We checked-out and headed for Carlsbad Caverns. As a Gold Elite member, there was no recognition during the stay and essentially we were told to ”get over it” and due without soap inthe bathroom or any passable breakfast for the rate.
Fairfield Inn & Suites El Paso Airport

Fairfield Inn & Suites El Paso Airport

4.4/5103 Reviews
Booked two nights here while in town for a funeral. Stood waiting at the desk for 10 minutes for someone to appear to check us in, and when he did show up there was no apology for the delay. The first issue was that they couldn't find our reservation. We booked a king size room, thinking it would be a little larger than room for the bed but alas this was not the case. It was a king size bed, but there wasn't anywhere to even put a suitcase down. In addition, there were two measly standard size feather pillows on the bed, along with a ”decorative” pillow. The only item in the bathroom was conditioner (not sure why conditioner), and the water never got hot. The internet did not work in our room, and staff had no idea what to do to fix it and offered no solutions. We ended up checking out after just one night, and while it was late, about 3 pm, the front refused to check us out until the next morning, saying ”if I check you out now, it will show the room as available and it's not.” It was overall not an experience I would care to repeat and will find different accommodations if we find it necessary to return to El Paso.

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