Hotels near San Luis Garden, El Chaparral

Stayed for a few days in August 24 on a family holiday. Lovely few days. The location is quiet with a couple of restaurants/bars nearby. But you do need a car. The town of quesida with its many restaurants/bars is 2 miles away. The biggest positive is the friendliness of staff and a lovely pool area. The hotel is small with 70 rooms but we enjoyed this fact. We stayed in a junior suite which was very spacious but the reviews about the rooms being basic and in need of a refresh is true, it’s defo 3 star standards. The breakfast was fine, cereal, eggs, toast and pastries. We would have loved to have the option of an omelette and pancakes for our daughter. But ample to choose from. The restaurant/breakfast area is a lovely room. The pool is great, a good size for my pre teen to swim around. My only criticism is the cleanliness of the ornamental ball in the centre of the pool, its green and in serious need of a clean. To the point I wondered if it was a health hazard? Otherwise the hotel is spotlessly clean so I couldn’t understand this? A special mention to the lovely lifeguard, the poor guy was enforcing a no white room towels rule round the pool. Something that wasn’t going down well with guests, a rules a rule though. Would we stay again yes but only if price right.

I'm lukewarm regarding this hotel. When I got there, the room had no minibar (it was broken), so I spent around 10/15 asking for them to switch me to a room with a minibar - honestly, middle of the summer in Spain, not having a minibar is not negotiable. They did change me, but I had to insist a lot for something that was already included in the rate I booked. Aside from that, the hotel itself was great. The room was very spacious, it was 2 blocks away from the main street, and there were countless bars and supermarkets to get what we needed. The hotel includes parking for 18eur per night - if you have a car, I would recommend paying, because streets are very narrow in Torrevieja. The breakfast buffet was good - a bit meager for the price, but it was better than having to eat out every day. I would definitely pay for it again. I'm not sure about other reviews - I didn't have any issues with the A/C or anything else. I would recommend it over other hotels in the area, for sure.

Literally don’t know where to begin with my praise for this place! The apartment was amazing; big, FULLY equipped with everything a person could possibly need on holiday, a lovely balcony, comfortable beds, and very clean. In fact, it was cleaned every day of our stay, which given that it was self catering was unexpected and much appreciated. The location is perfect too - a 2 minute walk to the supermarket, a 5 minute walk to the beach and restaurants. We went for a longer walk and were at the harbour within an hour. But even better than these things was the wonderful customer service we received from Irina. From the moment we checked in she was helpful and informative, giving us recommendations for restaurants, maps, and bus routes. Then when our airport transfer wasn’t correctly arranged she sorted everything out for us. She made phone calls, she sent emails, she offered to print things out for us, she was simply amazing and went far above and beyond any receptionist I’ve ever come across… All in all we had a wonderful holiday, and if we ever return to Torrevieja we would absolutely stay here!

Where do I start. This hotel's main concern is making money because customer service is right at the bottom. First thing when we walk through the door is the lock literally falls off and is broken, the phone doesn't even work so we can't call for help and my mother had to make 5 trips to the receptionist to get someone to fix it. You would have thought they would change rooms and fix the door in their time well no. Secondly how on earth does a hotel AC only go down to 22. It took the staff 3 days to manually override it which apparently can only be done by the manger that was never there. The cleaners come into your room when they feel like even if you put do not disturb . I was in the bedroom in my underwear and we heard a knock and 3 seconds later here is the cleaner coming into our room while I'm still on the bed. Cleaners talk Infront of your rooms loudly at 9am like we ain't in holiday trying to sleep and rest. They don't clean anything just change the bins and towels. They don't have any information about the restaurant time or roof bar. Beautiful view but the food is awful in the restaurant and at the pool. Cocktails are not fresh unless they open a new bottle otherwise it is flat and not up to the standard of a 4 star as I was rudely told by the staff. Once we complained we were then told the manger would get back to us but didn't after emailing I was told by the manger ”In the end it turned” and ”We do not make refunds partial or total, so you can take your complaint where it deems appropriate.”

We stayed here for 21 days from 13 September. I have no negative criticism, only positive. It’s a fantastic hotel. The location is perfect. It’s in the middle of town, five minutes walk from the beach and across the road from a great supermarket. Lots of bars and cafes nearby. We stayed in room 209 and the young lady who looked after our room every day was lovely. Our room was kept spotless. The hotel is also spotlessly clean. It’s worth mentioning the solarium on the roof of the hotel - lots of loungers and lots of sun. The staff are all very friendly and nothing was too much trouble. We plan to come back again next year. Thank you to all the staff at the Eden Mar.

The Hotel was lovely and clean .. The room had a beautiful Seaview . The staff are very helpful and friendly. The only letdown was the food in the evening which did not seem to change very much ..better labelling is needed especially as I’m a vegetarian and had to keep trying to find a member of staff to ask if certain things had meat in , breakfast had a good selection and was very nice .. lunchtime was good too … The pool area was lovely and clean and never had any trouble trying to get a sun lounger

Brilliant hotel. We needed a hotel in the villamartin area as we were on a house hunting mission. The location was ideal. You need a car or taxis if you aren’t there for the golf as it is quite far from everywhere. The hotel is lovely. It is quite dated but as a base it was great. It is immaculately clean and so is the room. We stayed in room 202 and it overlooked the front of the hotel (it was a twin). The bathroom was modern with a tonne of consumables in case you forgot anything (including toothbrush / comb / sponge etc etc). I used a makeup wipe and the next day the housekeeping had noticed and replaced it which I thought was excellent attention to detail. The room also had a mini bar (stocked) / small fridge. The downside to the hotel is the lack of information anywhere! Not even a hotel manual in the room nor a QR code linking you to anything. We hadn’t booked breakfast and nor could we find the price anywhere. There’s no minibar price list (we had a Fanta and it was only €2.50) even though it isn’t expensive. There wasn’t a map anywhere either explaining what was where in the grounds, nor a list to explain what time things open and close. The information needs improving! The outdoor pool is huge with grass rather than tiles around it which is nice. It was really quiet even though we were there in August. Plenty of parking for those hiring a car. The on-site restaurant / bar is really reasonable. A bottle of nice wine and two big bottles of water was only €14. Great hotel for the price but they need to provide more guest information!

The room was very acceptable except the beds were basic and quite hard. The pillows were of poor quality . We had a view , but unfortunately it was of the desalination plant opposite. Air- Con very good . Safe in room free and worked well Breakfast was extremely poor and bland . No fresh fruit the first three days - only tinned . Then only melon and banana , next day kiwi !! A treat !! Considering the area we are in we found that hard to understand. No omelettes just fried eggs. One day actually started cooking my own as the chef was no where to be seen . Pre cooked scrambled eggs - there for the whole service . Bacon and sausages swimming in grease . Hard boiled also available. A selection of of sliced bread , no rolls etc . I think you get the picture. Coffee machines were good . Selection of various coffees , hot water and milk. When we got here the hotel was extremely busy. Wedding on the Saturday. Outside area /pool was cordoned off to “hotel guests” On the Sunday still busy , again “outsiders” came in for a child’s confirmation and pool party , so wasn’t again available for residents . My biggest disappointment was how ever after using the outside pool for nearly 4 days , I was told it was closed until July !! It was cordoned off . I complained and was told the pool had been closed all the time , they had no knowledge of the other use and if I wish to use it “that was my responsibility “ . we had to use towels from the room The Spa was “free” and part of the deal and I have to say was the highlight of the stay. Although the other reviews were spot on it’s in no doubt in decline . The area is rusty , the walls plaster and paint coming off . Being salt water and hot it needs constant maintenance I guess - clearly still not getting it . After Monday the hotel was extremely quite. The staff focus on service is non existent- no eye contact always looking at computer screens and no care or answers to enquiries. We didn’t eat in the hotel - not sure anything was available to be honest. There was no bar person except if you pressed a bell . The Hotel is situated as well we knew , right on the outskirts of town , but there are a few places to eat out locally ( rose Indian restaurant) the very best . There is also a “petrol station “ across the road that serves good food , beer and coffee . I know doesn’t sound great but worth a pit stop ( very nice people) . The walk into town is a brisk 20 minutes. As with many Hotels it could be great with the nature environment and beauty but it seems that there is no will and desire to be so .The management have lost their focus. I would come back to the area , but certainly wouldn’t come back to this tired, uninspiring place and quite frankly I’m not sure they cared if I did or not .

Hotel with acceptable rooms. If you come for a day or two it is not a bad option but for more days I do not recommend it. Don't get breakfast with the hotel, I recommend that you even have breakfast at the gas station opposite, since in this hotel, they charge you 8.50 for a breakfast with juice from the machine (disgusting), pastries and frozen bread, sausages on a bar and aguachirri coffee with a very bad taste. Another feature to highlight is the gym, little to choose from, few weights and no air conditioning, so in a -1 room it can give you a shock, thank goodness it is the typical gym with a couple of photos and I hang them because it is disastrous. In short, if you stay for one day, fine, for family or friends or for more than two days, there are better pensions.