Guest User
April 5, 2024
First, I booked two rooms and arranged the noisiest locations in both rooms. And only one room was informed in advance. The other room was close to the elevator. The elevator made noise going up and down all night and I couldn't get a good rest.
Service: Reported to the front desk that there was noise in the room, and only a security guard was sent to solve the problem and he did not help us solve the problem. In the end, we found out that it was the elevator that caused the noise in the room. Moreover, there are no disposable earplugs in such a big hotel. The security guard asked me to go look for them but never responded. I think whether I can find them or not, I should tell the guests, especially since the guests have reported that the noise is disturbing their rest.
Hygiene: I didn't pay attention when sleeping. I woke up in the morning and found blood stains on the pillow. I feel disgusting inside
Service: When checking in, the hotel front desk recommends parking in the underground parking lot. I think the front desk staff should take the initiative to give the parking card to the guest. In the evening, we parked the car in the underground parking lot after dinner and didn't know that we had to get a parking card. The next day, when we were rushing to climb Qingcheng Mountain and left the garage, we were told by the security guard that we had to get a parking card. In order not to waste time, we had to pay for the parking fee.
Environment: In view of the above situation, the environment that I originally thought was pretty good has been greatly compromised in my heart! I will not choose this hotel next time I come to Dujiangyan.
Original TextTranslation provided by Google