Hotels near Hibbett Sports, Dubuque

Horrible! Stay away from this hotel!! Stayed 6/9/2022 through 6/13/2022. GM Kimberly Paxton and Operations Mgr Derek Autobee refused to address noise issues (I got zero response from either of them on the messages and 2 emails I sent during our stay) even though I asked daily to speak to a manager and to be moved. Why would they leave their business cards on the counter if they don’t want to be contacted? Tia at the front desk was not helpful when I asked to be moved to another Holiday Inn Express (she offered to give me the phone number so I could call them myself claiming they are not the same company). Owen repeatedly told us stories and did not follow through on one single thing he promised (new room, points, etc.). On Sunday he was completely confused and kept telling us how tired he was (join the club, we were exhausted!!). There was some kind of kids baseball tournament over the weekend with hundreds of screaming kids at all hours in the hallways. Plus we were situated next to the elevator even though our profile asks to be away from the elevator. One of the vending machines was extremely noisy. Our room key had to be replaced 5 times. The breakfast buffet was ravaged and packed with kids. We saw the kids handling the muffins and danish; touching them and putting them back… ick!! We tried to no avail to find another hotel. Had we been made aware a few months ago that they were hosting an event we would have had plenty of time to find a different hotel but we didn’t know until we walked in and experienced the zoo. The lack of hospitality and courtesy by this staff was a huge disappointment. We traveled a long way for a wedding and our stay was completely ruined. I have recorded some of the noises, any single one of them would be unbearable, imagine the yelling, elevator and vending machine all screaming in symphony…

This was a positive experience. The hotel is undergoing renovation but does seem fully functional. Our room seemed a little quirky in that it was arranged fairly different from most hotel suites. Still it worked very well for us. It was very comfortable. The hotel does not include breakfast but it does have a good restaurant. You can choose between a very good buffet or order off the menu. I was a little hesitant when we first drove up to the hotel. Like many cities, the downtown does feel in decline, but we felt very safe in the hotel and same for our car in the lot. I would stay there again.

Top tier service !

Came up for the weekend with my wife. To get the positive out of the way, the outside was very nice with a nice overlook of Galena. Now for the bad. We stayed in the smaller rooms of the main building. First look over there was grime on the walls and bathroom door. As if they had never been cleaned. The bed felt as if all the middle springs were toast. When you laid down you pulled to the center as if there was a crater in the center of the bed. Next there quite a few bugs that I had to take care of including spiders, mosquitos, and moths. I did let the front desk know about the grime when we went to grab breakfast from the office (mediocre by the way, I just grabbed coffee) and they did clean the walls, but the bathroom door was still disgusting. Now the big issue came the next night, note the bugs. I noticed something crawling by the bed and killed it. Upon inspection it was a Roach and that I'm not cool with in the least bit. When there is one, there is more, so we packed carefully after inspecting all of our belongings as to not bring one home, we hauled out of there. On the way out I gave the office emergency phone number a call as they are gone by 9 pm. I spoke to the least concerned woman when I told her about the roach. She wanted me to believe that it was not a roach and that it was some other bug she could not name. As if it was somehow possible she was in the room and had seen what I had seen. I informed her that I would be requesting a refund and she said she would talk to me about it the following morning. I informed her the body was in some tissue on the side table if she needed to see it herself. I figured this would be more urgent, but never received a call the next morning. Instead I called them to no answer. I then receive a text that she was not in the office that day and would call me the NEXT day even though she said she would talk to me that morning. I eventually did get a call after 2 pm way past the window she said she'd call me, so that was missed as I was no longer expecting a call. I called back to a no answer and then immediately received an unprofessional in my opinion text letting me know she couldn't talk. I informed her instead of playing a phone tag game. I will instead go through the third party booking agent, as playing phone tag to this degree is ludicrous and the lack of concern is more so. They did after I told them I'm moving on leave me another message declaring that the bug was a stink bug and nothing to worry about. I will post my pictures, so anybody that has the slightest clue as to what a stink bug looks like (Or a simple google search), would know this isnt the case. In summary poor customer service skills, dirty rooms, mediocre breakfast, and above all roaches!