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Dubai Ascott Hotels

Dubai Ascott Hotels

Citadines Culture Village Dubai

Bur Dubai|7.2km from city center|Dubai Ascott Hotels

Outstanding

86 Reviews

4.6/5

Breakfast Included

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I’m staying in Citadines Culture Village Dubai long time and I can say for sure this is the best place for me to live in Dubai. Design facilities is good and comfortable rooms and all hotel always very clean. People who working here the best! They make me feel like I’m home! Special THANK YOU to Romar, Lorie, Vince, Janica, Collins, Maricar! ❤️❤️❤️

Ascott Park Place Dubai

Sheikh Zayed / DIFC|2.51km from city center|Dubai Ascott Hotels

Excellent

50 Reviews

4.5/5

Breakfast Included

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The room is very good, everything is good, but the hotel is a bit unfriendly. I booked a large suite for 171 square meters before, but there was no room on the last day, so I changed it to this one. I have to check out at 12 o'clock. If there is a room, Under such circumstances, I have to wait at the swimming pool on the 8th floor, and check-in is not allowed until 2 o'clock... I don't understand...

Swissôtel Al Murooj Dubai

World Trade Centre DIFC|0.76km from city center

Excellent

117 Reviews

4.4/5

Breakfast Included

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We rented in the apartment section. it’s a very nice size apartment and comes with a small kitchen and living room. If you’re going to be in the area and have a family, this is highly recommended.

Knight Castle Hotel - Formerly Known As Carlton Palace Hotel

Deira|8.01km from city center

235 Reviews

3.9/5

Breakfast Included

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Hey there All Visited this fantastic place for a staycation located at Deira name as Carlton palace Hotel We were duo The Hotel rooms are very spacious The Bathroom is not top The Roof Top pool is amazing The Gym was big and has all the top equipments Absolutely loved it The breakfast buffet was better than many other 5 star hotel buffet highly recommended If you are in Dubai make sure to stay in this amazing 5 star hotel Follow for more such reviews

Swissôtel Al Ghurair

Deira|8.61km from city center

Excellent

316 Reviews

4.3/5

Breakfast Included

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I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.

Paramount Hotel Dubai

Business Bay|2.96km from city center

Excellent

271 Reviews

4.3/5

Breakfast Included

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All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

Holiday Inn Dubai Al-Maktoum Airport

Dubai World Central

Very Good

160 Reviews

4.2/5

Breakfast Included

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I find this hotel neat and clean. All repairs are done on time and facilities are shining. But what I value the most is Customer Support. All the hotel staff has exceptional high standards to treat visitors (in the restaurant, reception, any other person in the hotel). Thanks to Mr Bikash Tharu for always keeping my room cozy and bringing homely vibes.

JW Marriott Marquis Hotel Dubai

Business Bay|2.53km from city center

Outstanding

1260 Reviews

4.7/5

Breakfast Included

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We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

The S Hotel Al Barsha

Al Barsha

Very Good

446 Reviews

4.2/5

Breakfast Included

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I was happy of the one who cleans my room for the past 15 days that is sanjeeb and suman who where always been super clean and tidy and trustworthy and when i called them for a special clean they always do it and wat i demand to clean they do it perfectly and the staff are very friendly thanks from the bottom of my heart from the amsterdam boy ronald😆😁😄😃😀🌷🌷🌷

Ramada Plaza by Wyndham Dubai Deira

Deira|9.45km from city center

Very Good

339 Reviews

4.1/5

Breakfast Included

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**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

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