Select your travel dates to check room availability
We Price Match
1 night
Vienna Hotel (Dongguan Zhangmutou) Guest Reviews
4.3/5
522 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(522)
Positive reviews(469)
Reviews with photos/video(86)
Easy to get around(45)
Friendly front desk staff(38)
Large rooms(30)
Convenient for shopping(25)
Poor air conditioning(20)
Convenient parking(15)
Close to train station(15)
Would stay again(11)
Negative reviews(53)
TNT168
Executive Queen Room
Checked in Jun 2024
Family
1 Reviews
3.5/5
Posted on Jun 21, 2024
People can smoke all over the hotel even inside elevator…
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. The hotel is located in the center of Zhangmutou, with convenient transportation, convenient surrounding entertainment, and convenient food, drink, accommodation and transportation. We strive to provide the most considerate and meticulous service for every family member and bring a super value experience to every family member. The hotel uses memory mattresses, and the transmission of happiness shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time! If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Show More
Peter KM Lee
Double Room
Checked in Sep 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Sep 21, 2023
So so only cos without windows
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Guest User
Deluxe Twin Room
Checked in Nov 2023
Couples
1 Reviews
3.2/5
Posted on Nov 24, 2023
Certain installation inside the room is not properly installed. It is disturbing for guests to be required to reset room key PIN everyday when staying at the same room for few days.
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel hardware and software facilities and training in hygiene and cleaning, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you will give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Show More
Guest User
Deluxe Twin Room
Checked in Nov 2023
Couples
2 Reviews
3.7/5
Posted on Nov 4, 2023
It was recently renovated and there were some works going on. Services can be improved. The tissue holder should be placed at a better location.
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel software and hardware facilities and staff service training, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you can give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Show More
LCCL1209
Double Room
Checked in Dec 2023
Family
9 Reviews
3.0/5
Posted on Dec 24, 2023
Quite big room but the amenities not really good!
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel hardware and software facilities and training in hygiene and cleaning, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you can give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Show More
Doris
Executive Suite
Checked in Aug 2023
Family
3 Reviews
2.2/5
Posted on Sep 4, 2023
The hotel is indeed very old. Not clean. Bad Smell. Will not stay again.
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of the hotel's software and hardware facilities and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you will give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Show More
Guest User
Double Room
Checked in Jun 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jun 11, 2023
The waiter was very warm and grateful when I stayed in this hotel for the first time.
Response from Property: 看到您對小維的認可、激動之情已溢於言表,高山流水、知音難覓!我們把最好最實在的東西用在您的使用感受上,温馨而無壓,實在卻不浮華,您的感受就是對我們的肯定!我們會繼續努力!
Jiantang
Double Room
Checked in Sep 2023
Couples
35 Reviews
5.0/5
Outstanding
Posted on Sep 30, 2023
very good hotel
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you! The hotel is being renovated and renovated according to Vienna version 5.0, striving to bring you a better experience!
Show More
Guest User
Executive 2-bed Room
Checked in Jul 2024
Couples
3 Reviews
4.2/5
Very Good
Posted on Jul 15, 2024
The sheets didn't feel clean last time I stayed there, and it was the same this time. Also, the carpet in the lobby wasn't laid out properly when I checked in, and it was still the same when I left!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量,衞生方面我們會加以改善,酒店位於樟木頭正中心,出行方便,周邊遊玩方便,吃喝住行都是特別便利便捷的,我們力求為每位家人提供最為貼心細緻的服務, 為每位家人帶來超值的體驗。酒店用的都是記憶床墊,每天一客一換已消毒,每天針對衞生方面嚴格落實,幸福的傳遞向家人展示酒店的獨特魅力。感謝您的支持和鼓勵, 我們會更用心服務好每一位家人, 期待和您的下次相遇!若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Show More
Liuliuliushenmeliu
Double Room
Checked in Jul 2024
Business travelers
36 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2024
The location of the hotel is very good. There are restaurants and cinemas on the street outside the hotel, which is very convenient. It is also very close to Tianhe Department Store opposite. The room is quiet and comfortable. The room is also very clean. I slept very well. Recommended!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and recognition. The hotel offers free parking and answers to all questions. The hotel is located in the center of Zhangmutou, with convenient transportation and surrounding entertainment. Food, drink, accommodation and transportation are all very convenient. We strive to provide the most considerate and meticulous service for every family member and bring a super value experience to every family member. The hotel uses memory mattresses, which are changed and disinfected for each guest every day. The hotel strictly implements hygiene every day, and the happy delivery shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time!
Show More
PUI YI Rachel
Superior Queen Room
Checked in Jun 2024
Business travelers
4 Reviews
4.7/5
Amazing
Posted on Jun 22, 2024
Opposite the hotel is Tianhe City, a large shopping mall, and very close to the night market. Very convenient!
It takes about 10 minutes to reach Zhangmutou Railway Station!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您的入住和認可,酒店入住免費停車,有問必答,酒店位於樟木頭正中心,出行方便,周邊遊玩方便,吃喝住行都是特別便利便捷的,我們力求為每位家人提供最為貼心細緻的服務, 為每位家人帶來超值的體驗。酒店用的都是記憶床墊,每天一客一換已消毒,每天針對衞生方面嚴格落實,幸福的傳遞向家人展示酒店的獨特魅力。感謝您的支持和鼓勵, 我們會更用心服務好每一位家人, 期待和您的下次相遇!
ShengyaLeon
Business Queen Room
Checked in May 2024
Business travelers
4 Reviews
2.6/5
Posted on Jun 7, 2024
There were many mosquitoes in the room, and the sanitation was not good. They kept making noises from 2 am to 5 am. There was no mosquito coil in the room. I called the front desk and sent it over. I lit two electronic mosquito coils and it was much better.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. We disinfect the room every week. Regarding the problem of mosquitoes in the room, we will implement it again to ensure that each room is equipped with mosquito coils. Your valuable opinions are very important to us. We will inform the relevant departments of the opinions to improve the quality of service. We will step up the improvement of room hygiene. The hotel is located in the center of Zhangmutou, with convenient travel and surrounding entertainment. Food, drink, accommodation and transportation are particularly convenient. We strive to provide the most intimate and meticulous service for each family member and bring a super value experience to each family member. The hotel uses memory mattresses, which are disinfected every day for each guest. Every day, the hygiene is strictly implemented, and the transmission of happiness shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time! If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Show More
Yuehong
Deluxe Twin Room
Checked in May 2024
Family
8 Reviews
3.5/5
Posted on May 19, 2024
The bathroom light in the room I stayed in was broken and it was relatively dim. The location of the hotel was very convenient. There were many places to visit and shopping nearby. There was also air-conditioning in the hotel. It would have been better if it was cooler. The price was also reasonable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The facilities and equipment you reported are being renovated and upgraded to give you a better experience next time. Please allow us to express our sincerest apologies to you again and hope you can give us another chance.
Show More
Guest User
Deluxe Twin Room
Checked in Apr 2024
Family
26 Reviews
3.7/5
Posted on Jul 5, 2024
The location is in the city center, five minutes' walk from the train station! Very convenient and many places to eat at night! The hotel is too old and smells bad! There is no doubt that it has been too long without decoration! If the waiter has a good attitude and the requirements are high, can I stay here?
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。房間衞生我們會加緊改善,酒店位於樟木頭正中心,出行方便,周邊遊玩方便,吃喝住行都是特別便利便捷的,我們力求為每位家人提供最為貼心細緻的服務, 為每位家人帶來超值的體驗。酒店用的都是記憶床墊,每天一客一換已消毒,每天針對衞生方面嚴格落實,幸福的傳遞向家人展示酒店的獨特魅力。感謝您的支持和鼓勵, 我們會更用心服務好每一位家人, 期待和您的下次相遇!若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Show More
coyoki **
Business Queen Room
Checked in Feb 2024
Family
5 Reviews
4.2/5
Very Good
Posted on Feb 15, 2024
Convenient location
Very close to the train station, about 5-8 minutes walk
The rooms are well-equipped and clean.
But when I first moved in, I noticed a hair on the floor.
The cleaner may not have cleaned it properly
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. Regarding the room hygiene issues you mentioned, we are sorry to have brought you a bad experience during your stay. We will further train our staff and strive to bring you a better experience. Please allow us to express our most sincere condolences to you again. We apologize and hope you can give us another chance. We hope to invite you again in the near future and provide you with a better experience.