Pan Pacific Sonargaon Dhaka

Pan Pacific Sonargaon Dhaka Reviews

Pan Pacific Sonargaon Dhaka

107 Kazi Nazrul Islam Ave, Ramna, Dhaka, Dhaka Division, 1215, BangladeshView Hotel Details
Pan Pacific Sonargaon Dhaka
Pan Pacific Sonargaon DhakaPan Pacific Sonargaon DhakaPan Pacific Sonargaon Dhaka
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Pan Pacific Sonargaon Dhaka Guest Reviews

4.3/5
Very Good
78 Reviews
Verified reviews
Location4.4
Amenities4.3
Service4.2
Cleanliness4.4
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All reviews(78)
Positive reviews(57)
Reviews with photos/video(13)
Great service(8)
Negative reviews(2)
K…..
Deluxe Room
Checked in Aug 2024
Business travelers
42 Reviews
4.5/5
Great
Posted on Sep 7, 2024
I think receptionist should do more for guests. Apart from that a very good hotel and a very comfortable stay.
Nazir Dewan
Deluxe King Room
Checked in Feb 2024
Couples
15 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
We arrived early for our scheduled check-in time. Robin Edwards, the general manager, has given everyone instructions to take note of my two-day stay at the hotel. After receiving a welcome drink upon my arrival, the General Manager presented me with a unique gift. My check-in was finished in a matter of minutes. After I got in the room, a representative from three different hotels came to ask if I needed anything or if I wasn't satisfied with the space, there was another one available for me. Because of the excellent customer service and concern that made my day memorable, I felt a little ashamed now. Overall exceptional cervices
Response from Property: Dear Esteemed Guest,Thank you for sharing your exceptional experience at Pan Pacific Sonargaon Dhaka.We are thrilled to hear that your stay started on such a positive note, with our General Manager, Robin Edwards, going above and beyond to ensure your comfort and satisfaction. It's wonderful to know that you received a warm welcome and a unique gift upon your arrival, and that your check-in process was swift and seamless.We are truly grateful for your kind words regarding our customer service. Providing memorable experiences for our guests is our top priority, and we are delighted that we were able to make your stay with us special.We appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe King Room
Checked in Apr 2024
Couples
2 Reviews
3.5/5
Posted on Apr 16, 2024
Nice place with better gym and pool area. The food served were better.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Benoit
Deluxe Twin Room
Checked in May 2024
Business travelers
4 Reviews
4.2/5
Very Good
Posted on May 27, 2024
Best location in Dhaka
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Water
Deluxe Room
Checked in Sep 2023
Business travelers
26 Reviews
5.0/5
Outstanding
Posted on Sep 28, 2023
Very satisfied for hotel services
Response from Property: Dear Esteemed Guest,Thank you for your brief but meaningful feedback regarding your recent stay at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you were very satisfied with our hotel services. Guest satisfaction is our top priority, and we are thrilled to have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent experience in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Room
Checked in Nov 2024
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2024
The hotel can add more vegetable options for breakfast. The food is relatively expensive and there are not enough vegetables. The rooms on the 5th floor are nice, but the hygiene on the 4th floor needs to be improved. The lobby is gorgeous, but the gift shop decoration smells too strong. I hope everything can be more balanced
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Tashisanduoniandeerdaye
Deluxe Room
Checked in Oct 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
This hotel should be the most luxurious hotel in Dhaka, the capital of Bangladesh. It is the hotel where leaders of many countries stay. The breakfast is rich, and the service staff are enthusiastic and professional. Of course, it is also related to their high charges. If you buy breakfast alone, it is RMB200/person. Facilities: The hotel opened earlier, and the facilities are different from the same price in China, but it is very clean and hygienic. It is the kind of old but very clean. Environment: There is a huge swimming pool in the yard, and there is a small open-air restaurant next to it. Service: There are security guards wearing AK47 and shotguns at the entrance of the hotel yard. Cars entering and leaving must be checked for dangers and explosives under the car. It is one of the few hotels in Bangladesh where you don’t have to worry about someone breaking into your room and stealing things when you sleep at night.
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Xiangfan
Deluxe King Room
Checked in Oct 2024
Business travelers
7 Reviews
4.5/5
Great
Posted on Nov 9, 2024
I was satisfied with the facilities and service worthy of a five-star hotel. The food was delicious. It was conveniently located near Tucker Airport. I plan to use it again.
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Guest User
Deluxe Twin Room
Checked in Mar 2024
Business travelers
1 Reviews
3.7/5
Posted on Mar 11, 2024
The room is only about 20 square meters, and the bathroom is relatively small. It cannot be compared with domestic 5-star hotel standards. Compared with 3-4 stars, the people are still very welcoming.
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Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback regarding your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your taking the time to provide us with your thoughts.We understand your concerns about the size of the room and bathroom. While our rooms may be more compact compared to some domestic 5-star hotels, we strive to provide a comfortable and welcoming environment for all our guests. We apologize if this aspect of your stay did not meet your expectations.It is heartening to hear that you found our team to be very welcoming. At Pan Pacific Sonargaon Dhaka, we pride ourselves on providing exceptional service and hospitality to all our guests, regardless of the size of our accommodations.Your feedback is invaluable to us as we continuously strive to improve our offerings and ensure that every guest has a memorable experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
DabeiMaggie～huanyoushijiezhong
Deluxe Room
Checked in Feb 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Feb 10, 2024
The security level is high and you need safety luggage when entering. The front desk staff was enthusiastic, the room service was attentive, and they also gave welcome fruits. I particularly like the gardens in the lobby and backyard, which are suitable for business discussions Worth staying for home travel and business trips
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6/10
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your experience at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you appreciated our high security standards and felt welcomed by our front desk staff. It's wonderful to know that you found our room service attentive and enjoyed the welcome fruits provided.We're thrilled that you enjoyed the serene ambiance of our lobby and backyard gardens, which provide the perfect setting for business discussions and relaxation alike.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay, whether for business or leisure.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe King Room
Checked in Jun 2024
Business travelers
13 Reviews
5.0/5
Outstanding
Posted on Sep 2, 2024
I have been to Bangladesh for business many times and the hotels I stayed in were very satisfactory.
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Hanzengqiang
Deluxe King Room
Checked in Mar 2024
Business travelers
18 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2024
The room is clean and tidy, but the room is too small. The decoration is not very high-end. The view is average. It is warm and comfortable. It is suitable for business negotiations and travel. The breakfast is very local. The service is quite thoughtful and considerate.
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Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Twin Room
Checked in Feb 2024
Travel with friends
21 Reviews
4.7/5
Amazing
Posted on Mar 10, 2024
The service was good and the breakfast was very good.
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Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your experience at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you enjoyed the service provided by our team and that you found our breakfast offerings to be very good.Your feedback motivates us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back for another enjoyable stay in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Twin Room
Checked in Jul 2023
Business travelers
7 Reviews
4.5/5
Great
Posted on Aug 21, 2023
Too old Mainly, the service is not bad, it should be a very good hotel in the past.
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Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback about your recent stay at Pan Pacific Sonargaon Dhaka.We appreciate your comments regarding our service and understand your concerns about the age of our property. Rest assured, we are committed to maintaining and improving the quality of our facilities and services to ensure a comfortable and enjoyable experience for our guests.Your feedback is invaluable to us as we strive to provide the best possible stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Malikaerteyiya
Deluxe King Room Non smoking
Checked in Nov 2022
Business travelers
14 Reviews
5.0/5
Outstanding
Posted on Dec 6, 2022
Old hotel, good breakfast!
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Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback following your recent stay at Pan Pacific Sonargaon Dhaka.We appreciate your comments regarding our breakfast offerings. However, we regret to hear that you found the hotel to be old. Please rest assured that we are continuously working on enhancing our facilities to provide a comfortable and modern experience for our guests.Your feedback is valuable to us, and we will use it to improve our services and facilities.We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team