Hotel Muse Bangkok, Autograph Collection (Marriott International)

Talk about a 'Lost in Thailand' real-life scenario! My flight was delayed, so I didn't get to the hotel until after 1 AM. All I wanted was to shower and sleep, but first, my key card wouldn't work, and I couldn't get the elevator to go up. A staff member used her master key to take me to the room. Once we got there, it was pitch black. She hadn't brought a key card to activate the power. I tried to explain in English, but she must not have understood. So, she went back down to get a key card, leaving my child and me in a dark, hot, and exhausting room. Finally, with the power on, I thought I could shower and sleep. But then I noticed the 'disposable' slippers looked like they'd been used for a month – they were pilled and even had hair inside. On top of that, the lighting was strange; the room's decor was very dark. The bed was incredibly hard, and the curtains didn't close properly, letting light in. The bed faced east, which felt odd. The air conditioning was deafeningly loud, like the outdoor unit was inside the room. Even on the lowest setting, it was booming. I didn't sleep a wink. It was too noisy with the AC on and too hot with it off, so I ended up turning it on and off six or seven times throughout the night. The next day, I switched rooms, and it was much better, though the AC was still quite loud. Luckily, it wasn't too hot with it off, so I just left it off. The hotel's location is good; it's a ten-minute walk to Central Department Store, which is great for shopping and dining. There's also a big mall five minutes away, and several 7-Elevens right across from the hotel. The pool is small and didn't look very clean, probably because it's older. The service, however, was quite good. The staff always had smiles, and the bellhops proactively helped with luggage, with a dedicated staff member opening doors. Overall, the first night was a bad experience, but after changing rooms, I was quite satisfied. The hotel even did turn-down service and changed towels on the second night, which was a nice touch. I really hope they provide new disposable slippers for every guest; otherwise, I'm worried about hygiene, especially with foot infections. I remember seeing news about the Marriott group allegedly reusing disposable slippers.

I felt like I was being treated differently. Aside from the young lady who checked me in, everyone else, especially another staff member, had a really bad attitude. It seemed like the hotel caters mostly to white guests, judging by its British decor. They only emptied the trash in my room, no actual cleaning. I brought my own towel, but used one of the hotel's to dry my hair. When I asked for a replacement, I got an old, dirty-looking one that clearly showed its age and couldn't be washed clean. The one initially provided when I checked in was brand new and good quality. I even took comparison photos. If they don't want to host Chinese guests, they shouldn't accept bookings. There's no need for this kind of behavior. I would have been fine if all the towels were old and dirty from the start, but not for them to replace a good one with a noticeably worse one.

This hotel was a real surprise, in the best way possible! My absolute favorite part was the rooftop pool – the views are absolutely breathtaking, and gazing down at the city from up high is so therapeutic. The pool water was clean and clear, the atmosphere was quiet and comfortable, and it's perfect for taking amazing photos. The whole place has this retro vibe, and I've actually stayed here before. Coming back this time was just as fantastic! The hotel rooms are clean and tidy with a cozy layout, the bedding is soft and comfortable, and even the toiletries are high quality. The front desk staff were warm and attentive, making check-in and check-out very efficient. Plus, the location is super convenient. Overall, my stay was a perfect 10/10. I'll definitely choose this place again next time I'm in town, and I highly recommend it to everyone!

The location is super convenient, and I had a really good night's sleep. It's better to pick up your own food delivery because the staff delivery is incredibly slow. Breakfast was absolutely terrible, it gave me an upset stomach. 😅😅

Honestly, I booked this thinking it would be cheap and probably a bit dark/dingy, so I didn't have high hopes. But my husband unexpectedly loved it! The best part is its amazing location; you can easily walk to Central World, Big C, and the Erawan Shrine for a city walk. The area feels very safe too. The room itself was a bit brighter than I expected, and overall, it was acceptable.

Great location, excellent service, and the staff were all very welcoming. The environment and rooms were also good. However, we only found out upon arrival that a deposit was required, and they took all 5000 Thai Baht we had exchanged. It was only returned to us when we checked out, which was a bit inconvenient. (Also, the bathroom, including the toilet, is transparent and visible from the room. If this bothers you, you might want to consider other options.)