Hilton Darwin

Hilton Darwin Reviews

Hilton Darwin

32 Mitchell St, Darwin, Northern Territory, 0800, AustraliaView Hotel Details
Hilton Darwin
Hilton DarwinHilton DarwinHilton Darwin
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1 night

Hilton Darwin Guest Reviews

3.8/5
Good
56 Reviews
Verified reviews
Location3.8
Amenities3.8
Service3.7
Cleanliness3.9
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All reviews(56)
Positive reviews(42)
Reviews with photos/video(6)
Negative reviews(9)
Guest User
King Room-Accessible
Checked in Jul 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 29, 2024
Excellent stay. Nice amenities and close to the action in Darwin. Will definitely be staying there next time in Darwin.
Guest User
Two Double Room
Checked in Jul 2024
Couples
15 Reviews
3.0/5
Posted on Jul 29, 2024
Found this hotel too basic not at all like the usual Hilton Hotel. However the staff at the reception (the French man can’t remember his name) was most helpful.
Guest User
King Room with Harbour View
Checked in Aug 2023
Couples
1 Reviews
4.0/5
Very Good
Posted on Aug 12, 2023
Great location for our trip. Very clean and comfortable size rooms.
Guest User
Two Double Room
Checked in Jun 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2023
Excellent all around. At slightly greater expense. But worth the convenience
JYLEE
King Room-Accessible
Checked in Sep 2024
Business travelers
5 Reviews
2.0/5
Posted on Sep 23, 2024
The air conditioner in the room produced more than 50 decibels of noise all night, and I couldn't sleep all night. I will not stay in this hotel again
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Guest User
King Room
Checked in Feb 2024
Solo travelers
14 Reviews
3.5/5
Posted on Feb 15, 2024
It's quite satisfactory and the facilities are old, but it still deserves the Hilton name. The house is relatively humid and clothes cannot be dried. The breakfast was very good and the buffet breakfast was reasonably priced.
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Sutang_Priscilla
Two Double Room
Checked in Jul 2023
Business travelers
7 Reviews
4.0/5
Very Good
Posted on Jul 28, 2023
The service is very good, you can order food and deliver it at any time, which is very good. But the interior of the room is old and does not belong to Hilton's configuration. And no mineral water is provided, you have to buy it yourself.
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Anonymous User
King Room
Checked in Mar 2022
Travel with friends
29 Reviews
1.5/5
Posted on Mar 17, 2022
Worst 5 star hotel I've ever stayed in Worst Hilton. Not even worthy of being called 5 stars, but also 3 stars to die. The nearby fast economy hotels that my friends booked are better and cheaper than this Hilton. The sanitary conditions are very poor. As soon as you enter the door, there is a strange smell. I don't know if it is a musty smell or something else. The toilet is still stained with 💩stars and diaosi. Can you believe it? ? And my friends and I have 💩 stars in the toilets. Although the waiter changed me a room and gave me a free drink voucher after I complained, I still couldn't stand it. I really couldn't stand it. I slept all night and the next day, my face and hands became allergic. Something like a red rash is itchy. It's really a no-brainer. The hygiene is really bad. It's not because of my geographical discrimination. Our ghost friends are very good at cleaning, and the Aboriginal friends are even worse at cleaning. The hotel lobby is renovated and it is quite modern and beautiful. It's a mess when you go to the room. You don't need to swipe your card for the elevator. This is the most expensive hotel in Darwin. How embarrassing? Has all the money been used to renovate the hall? Can you do employee hygiene training? I will never come again in my life.
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12345
King Room with Harbour View
Checked in Jan 2023
Business travelers
2 Reviews
1.0/5
Posted on Feb 19, 2023
Worst Hilton
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Anonymous User
King Room
Checked in Mar 2022
Business travelers
1 Reviews
1.0/5
Posted on Mar 17, 2022
Hygiene quality is worrying...
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Guest User
Two Double Room
Checked in Jul 2022
Travel with friends
2 Reviews
4.0/5
Very Good
Posted on Aug 5, 2022
It feels okay.
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Tina N
Checked in Aug 2024
Business travelers
1.0/5
Posted on Aug 13, 2024
The worst executive lounge I have been to in my 20 years travelling for work. The young woman serving guests in the executive lounge did not know what a lemon, lime and bitters was despite it being on their menu. She even asked me to give her instructions on how to make the drink. I just asked for a 'Fanta' and went on reviewing my work as I was busy. Perhaps the drink I requested was not common in her country of origin, and she was not confident about asking her supervisor (or Google) for help. I also stayed in the executive lounge for an hour and the same lady never bought out any food. The hot food section was already gone when I arrived and she spent the time doing unnesessary jobs, like bringing out more wine glasses that were not required. She also began cleaning up the lounge 15 minutes before the lounge closed, spraying the air with asthma-inducing chemicals. Do not bother getting an executive room for your colleagues or clientsat the Hilton in Darwin! They should have make sure that only their best staff serve the customers who are paying for premium services. The room was passable. It had a comfortable bed, and the other usual things any hotel room should have.
Response from Property: Thank you for staying at the Hilton Darwin and for sharing your feedback with us. I am sorry to hear that the experience in the Executive Lounge ruined your entire stay. We normally have indeed highly trained team members in our Executive lounge but due to sickness on the mentioned night, we only a very new and only partially trained team member. As you can see from many other reviews, the service in our lounge gets extremely high compliments and is something we are very proud about. Once again, I am really sorry that we did not deliver this experience for the day you stayed and I would like to apologize. Kind Regards, Markus Kaliss - General Manager
Nomad791645
Checked in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 1, 2024
We spent the night at the Darwin Hilton celebrating our engagement and the staff made it extra special. They delivered a beautiful bottle of wine and a personalised card which made the night one to remember. Rita in particular went above and beyond helping us celebrate at dinner with wonderful service and a complimentary dessert. Thank you so much, we will definitely be back as well as recommending to our friends and family.
Response from Property: Thank you for choosing the Hilton Darwin to celebrate your engagement and for sharing your wonderful review on TripAdvisor. I am delighted to hear that you had a great stay and that Especially Rita made your dinner experience memorable. Thank you also for recommending our hotel to your friends and family and we are looking forward welcoming you back soon. Kind Regards, Markus Kaliss - General Manager
106LauraH
Checked in Oct 2024
Solo travelers
4.0/5
Very Good
Posted on Oct 28, 2024
Stayed here twice as part of a tour package. The tour bus dropped us off and picked us up on both occasions. Check-in was quick and easy. The room was spacious, comfortable, and great view of the city. Breakfast Buffet was excellent, and included eggs cooked to order. Service at the bar was also very good. I rate it 4 because some common sense seemed to be lacking at the reception desk. One stay was over the weekend of Oct 5-6, which I had seen on internet news was Australian time change. Saturday evening, I inquired to confirm. The 2 reps seemed to be confused, but I thought it just slipped their minds. They checked on their phones and confirmed. So, I set my little travel clock ahead before retiring, knowing my phone clock would change automatically. Next morning, I got up, went down for breakfast, and it was closed. Nothing seemed to be going on. Very puzzled, I went back to my room, checked the clocks, etc. Desk staff had no answer. Left for the airport right after breakfast, just in case. Turns out NT does not observe seasonal time change. Yes, I should have checked further myself, but the desk staff only needed to tell me that themselves.
Response from Property: Thank you very much for staying at the Hilton Darwin and for sharing your great feedback with us via TripAdvisor. I am delighted to hear that you had a great stay in our newly refurbished rooms and enjoyed the delicious breakfast offer. I am so sorry that there was a misunderstanding about the daylight-saving time. The NT is indeed not participating due to is location closer to the equator and I would like to apologize that the information provided was incorrect. Thank you once again for your feedback and we are looking forward seeing you again in the future, Markus Kaliss
Brian P
Checked in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 27, 2024
Excellent hotel hotel. Close to shopping, harbour. Large quiet room with quiet AC, comfortable beds, great shower. Good restaurant with limited menu. Ate at excellent Japanese restaurant a block away in a small mall. Walked to harbour but did not feel safe so came back to hotel. Drug store near by.
Response from Property: Thank you very much for staying at the Hilton Darwin and for sharing your great review on TripAdvisor. I am delighted to hear that you had an excellent stay and enjoyed our great location and newly renovated rooms. We are very much looking forward accommodating you again int eh future should you travel to Darwin again. Kind Regards, Markus Kaliss - General Manager