HILTON HAINAN OCEAN FLOWER ISLAND

HILTON HAINAN OCEAN FLOWER ISLAND Reviews

HILTON HAINAN OCEAN FLOWER ISLAND

Island Star Tower No. 1, Haihua Island, Danzhou, Hainan, ChinaView Hotel Details
HILTON HAINAN OCEAN FLOWER ISLAND
HILTON HAINAN OCEAN FLOWER ISLANDHILTON HAINAN OCEAN FLOWER ISLANDHILTON HAINAN OCEAN FLOWER ISLAND
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1 night

HILTON HAINAN OCEAN FLOWER ISLAND Guest Reviews

4.7/5
Outstanding
2408 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2408)
Positive reviews(2358)
Reviews with photos/video(741)
Delicious breakfast(261)
Loved the view(256)
Friendly front desk staff(223)
Close to amusement park(67)
Good lighting(41)
Large bathroom(36)
Delicious buffet(31)
Pool was OK(17)
Negative reviews(50)
Guest User
Deluxe king room
Checked in Aug 2024
Solo travelers
2 Reviews
3.0/5
Posted on Aug 18, 2024
The front desk staff were unwelcoming, offering no smiles or greetings. When I approached them with questions, they ignored me and there were frequent interruptions while they assisted me. I also experienced repeated issues with being locked out of my room. Although my room was upgraded to an executive one, I did not have access to the executive lounge. While the breakfast offered many options, they did not suit my taste. The hotel is situated at the island's entrance, making it distant from other attractions, though they do provide a free shuttle at set intervals. The island itself feels deserted and lacks points of interest, with only the water theme park seeming to attract more visitors due to the hot weather. The manager Catherine was kind and helpful, going the extra mile to make my stay more enjoyable
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We will continuously improve our service and facilities to ensure that you have a pleasant stay experience, we humbly welcome you back soon in the future.
Guest User
Deluxe twin room
Checked in Jun 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jul 10, 2024
Very nice hotel, good location with superb view; good size bedroom and astonishing size bathroom; staff very friendly and helpful; nice restaurant, but a bit pricy.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you enjoyed your overall stay and experience, especially for the high value, excellent service and clean rooms. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
lisasaChan
Family room
Checked in Jun 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Jul 2, 2024
Stay here for one night to see the ocean flower island and the light show. The hotel room had a great view and it's right next to the food street. You just need a short walk and you can see McDonald's or KFC and a bunch of restaurants. It is walking distance to the wedding manor where they were running the light show. The hotel bed was comfy and the TV had a number of free movies to watch!! We love the hotel breakfast spread. For some weird reason there were not a lot of tourists at night at the food street and outlet mall. It's just three of us and random couples down the road. The only thing that can be improved on is the service staff at the reception. The hotel does provide buggy rides but the frequency is one hour, so I wanted to ask about train rides and how to go about the area but they weren't too friendly, so we gave up and just walked around nearby. Overall quite happy with the short one night stay.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent breakfast and comfy room. We will continue improve to strive in delivering quality services to customer. and hope to welcome you back soon in the future!
Belle Chong Jia Ling
Deluxe king room
Checked in Jun 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jun 27, 2024
It is an amazing hotel, look great and nice, staff here are warm and welcome, will definitely come back again.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island . We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 22, 2024
We have great pleasure to stay here! We even stayed one more night because we loved island and the hotel! Big thanks to Thomas, Judy and Cindy.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan ocean flower island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
YF Phang
Studio Room
Checked in Apr 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Apr 18, 2024
Hilton at Haihuadao or Ocean flower island is located near to most of the attractions on the island. The on demand buggy pickup is a plus when you are tired of walking anywhere on the island. The breakfast spread is good with enough variety for Western and Locals. Jenny at the breakfast service provided friendly and attentive service making the experience enjoyable.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Studio Room
Checked in May 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on May 27, 2024
Had a great stay! Special thanks to FO Thomas who assisted and provided us with valuable information about the island.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan ocean flower island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Deluxe twin room
Checked in Apr 2024
Family
1 Reviews
4.5/5
Great
Posted on Apr 11, 2024
The staff were very friendly and helpful the room was very clean and spacious, however the WiFi was very poor and the swimming pool was not open because of maintenance, and you had to go to another hotel to swim some 10 minutes away which was very inconvenient, which you should not have for a 5* hotel. All in all good but not terrific
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. I am very sorry for the bad experience brought to you because the swimming pool is under repair. We will speed up the progress of maintenance, to bring you a better hotel experience;We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Gerhard
Deluxe king room
Checked in Mar 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Mar 17, 2024
Amazing hotel. Stunning views and the service was amazing. Will definitely go back.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainnan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Deluxe twin room
Checked in Dec 2023
Family
7 Reviews
4.5/5
Great
Posted on Dec 3, 2023
Hotel is nicely decorated and newly opened in 2021. Service is great from Carson, Leo, Henry, as well as staff serving at breakfast. They were responsive and helpful throughout our stay. In ocean flower island, the hotel would have the best location as its is close to all facilities, and complimentary buggy ride is available from hotel throughout the island. However several of the facilities were not open due to the winter season and some are not in operations.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Checked in Nov 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2023
Very good service from the front desk staff especially Elaine helpful and friendly. The restaurant staff and the front door staff are most willing to help when asked for services and directions. Nice and comfortable hotel to stay.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Checked in Sep 2023
Other
1 Reviews
4.5/5
Great
Posted on Sep 19, 2023
The dining room manager Jenson was the only person who could communicate in English with the customer, Judy gave us one. very good tour, everything was correct despite the poorly organized means of transport
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will strengthen the English training of our staff, and thank you for your praise of Judy.We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Checked in Oct 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 22, 2023
Spacious Room and excellent service👍🏻
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Heiwa
Studio Room
Checked in Mar 2024
Couples
22 Reviews
5.0/5
Outstanding
Posted on Apr 4, 2024
very very good
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton OFI. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Skyline Suite
Checked in Dec 2023
Family
1 Reviews
4.7/5
Amazing
Posted on Dec 27, 2023
Cindy
Response from Property: What an honor to meet you. Thank you for your recognition and praise of the work of our little friend Cindy. It is the responsibility of all our employees to provide every distinguished guest with a comfortable and quiet stay environment, warm and courteous and considerate services. We will always Maintain high enthusiasm and high standards of service so that you have a wonderful stay experience every time! Hainan Haihua Island Hilton Hotel is the landmark building on Haihua Island. The hotel has 405 exquisite rooms and suites (currently only the star tower is open), complete entertainment facilities and 28 major business formats on Haihua Island, etc., creating a high-end hotel for guests. Quality and exquisite experience and a comfortable and pleasant stay. The hotel will continue Hilton's service standards to make every guest feel satisfied every time they stay. Looking forward to your next stay and experiencing more wonderful things about Haihua Island~