Hilton Hotels in Dallas

Two families traveling together (2 adults, 4 kids-ages 9, 10, 11 & 13) for a staycation during the week. The beach rental flooded, so we headed to north Texas instead. Art in the hotel was amazing. Snuck in a history lesson during summer vacation. Food in restaurants was above average with above average prices as well. Restrooms were extremely clean. Rooms were only serviced for 2+ days stay. Only serviced one time between Tues-Fri. You pay the price for convenience but you could check in and never leave the hotel. Water park was open 10-7. Spa was not open yet, a little disappointing. Customer service was top notch.

I've stayed at quite a few Hilton properties and was expecting great things from this stay but I have to say I was left extremely disappointed with my stay at the Hilton Dallas Lincoln Centre. For the amount of money I spent for 5 nights I definitely expected a lot better and should've went with my gut in picking another hotel. From it's location you can definitely tell it is more geared towards corporate travelers and convention groups. It's about 20mins away from DFW airport. I stayed in room 1524 and one of the most confusing things was trying to figure out why the bathroom was configured the way it was. The toilet is very low and faces the door and if you want to get into the shower, you have to close the bathroom door Also for the desk the chair doesn't even go with the desk, so it doesn't roll under the desk and is just in the way due to how big the desk is. Also, the outlets in the room were extremely loose, every time I plugged something in, the plug would fall out. Only in the bathroom did the appliances I plugged in stay in the outlet. My biggest complaint was the housekeeping service. I inquired if I had to request daily housekeeping and the front desk told me yes I had to. After instructing the front desk of the hotel that I wanted daily housekeeping, my room was only cleaned twice for a 5 night stay. This was after going down to the front desk three times to inquire about why my room had not been cleaned. I left at 12p on Friday and came back a lil after midnight and my room hadn't been cleaned. They said as long as I didn't have the privacy badge on the door it would be cleaned and I always removed it once I left the room, so I was very confused as to why my room never got cleaned and I had to continuously follow up. Very unacceptable. For a Hilton and the price I paid for this stay, I was left extremely disappointed and would choose another hotel for my next stay in Dallas.

The rooms are clean and up to date. They have QR codes for menus around the hotel that are outdated both in offerings and price. I had to call down for a robe 4 times before we got one - twice no one ever answered at the front desk. Room cleaning happens very late in the day. They had a conference happening and crammed all of the event registration tables, food buffet, etc in the small lobby. The pool is nice with a good little waterfall but very small, 3 feet deep the entire way across, and there is no wifi in the pool area. On the roof but there are walls, so no view. The pool area you can order food but they fail to mention or list anywhere that you can only do so after 4pm. I heard the front desk staff talking about how they only will give you water if you ask for it because that is what management said to do, even if you are owed water for your status. Overall very disappointing for a Hilton.