Hotels near Humbugs Traditional Sweet Shop, Crewe

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.

Fabulous overnight spa stay with the family to celebrate my daughter's 21st birthday. All the staff were lovely and helped make our visit really relaxed and enjoyable. The spa therapists were all amazing and gave excellent treatments and advice. The food and beverages were all of a high standard. The rooms were comfortable and clean. Beautiful venue and lovely grounds. Hope to return

I was at Rookery for my friend's wedding and from the moment we arrived to the moment we left we were treated like royalty. Everyone was so welcoming and we had a good laugh and all the staff could not be more accommodating. Special shout out to Carol (Carole?) who went above and beyond to make sure we had what we needed from the food with meals to wrapping up my Bridesmaid flowers so I could transport them home safely. I really felt she cared as did all of the staff. Our belongings were treated with care and the rooms were so homely whilst also being luxurious and very comfy! I'm gonna recommend it as a wedding venue to people from now on! Thank you so much for giving us all a wonderful time and making my friend's wedding the most magical event. We'll be back for sure to try out the spa!

Went for Sunday lunch today and it was lovely. The beef was cooked perfectly and came with lots of veg and a large Yorkshire. I'd asked for a restaurant table but it was very busy so we were offered an alternative. When I mentioned I'd specifically asked on booking the lovely young lady said ”it'll take a few moments but theres on about to come free, can I get you some drinks whilst we see to it? . Nothing was too much trouble and after a few mins of being seated in the restaurant our drinks arrived. All staff were busy yet very attentive making sure all tables were cleared off when guests had left. Service and food brilliant, thankyou.

We visited hartford Hall Saturday 11th may to sit in the lovely garden enjoy a couple of drinks with a meal. We ordered steak poached pear and Stilton salad fir both of us. The steak was so tough I could not eat it. The kitchen had run out of Stilton and informed us when we ordered we agreed to replace with feta cheese. There was only traces of feta crumbs in the salad complete disappointment. We both had deserts as still hungry. I ordered apricot tart with a crumble topping with lavender oil my daughter ordered white chocolate cheese cake with baileys in the desert. The deserts arrived. My Apriot tart had no flavour of lavender at all. The pastry cade was so hard it shattered when I tried to cut into it. The topping was dry with a consistency of sawdust.my daughters white chocolate cheesecake and baileys cheese cake had no baileys in it. The waiter came to clear down and I told him my desert was awful dry tasteless and my daughters cheese cake had no taste if baileys. He just looked at us giving the standard reply I am sorry to hear that I will give the feedback to the chef and walked off job done. I will not going back to hartford all Aby time soon. Complete waste of money. Shame because lovely garden. Come on hartford hall show you care about your customers.

We booked this hotel with a voucher for 2 nights B & B, I truly wish I had used the voucher for a different venue. The hotel was fully booked for the entire duration with weddings on both days (Friday and Saturday), this in itself was not an issue as the wedding itself is held in a part of the castle away from our room. Ah..... The room. Well on arrival a seemed positive, we stayed in room 110, and oh dear. The room was clean and tidy, but there is a loose floorboard with a nail poking through the carpet. The bathroom is dated, but functional but both taps in the basin leak, and two of the 5 spotlights were blown., again not a huge issue, BUT the room is directly next to the corridor fire door, which bangs directly onto the paper thin bedroom wall every single time someone uses it, with a wedding not finishing till 0400, you might guess how much sleep we got with constant use all night. Also some of the wedding guests decided at 0400 to have a mini party in the room opposite, cue paper thin walls and no sleep. We asked at 0900 for a room change to be told all rooms were allocated so no chance, even though there were some empty at the time and due for occupancy, there were restrictions on file about who they could give them to, we were not allowed it appears. Food was good in the brasserie, but wine and drink is very expensive. Staff were courteous, however even though we had been promised maintenance would sort the door by putting a stop on the floor to stop it banging again, nothing was done. The room was not serviced either which is poor for such a highly rated hotel. For £200 per night (b & b) I expected a much better experience, it does go to show that for all the good reviews we saw prior to booking you can't guarantee quality. We don't reccomend this hotel and will never stay here again. Look elsewhere or ensure you don't get room 110 if you must stay here.