Hotels near Fabrica ROCA, Corredor del Henares

Booked this hotel with a private bathroom?when I checked in I am in a basement room with no window, just this little opening near the ceiling. Also sharing the bathroom etc with everyone else on that floor. There was no help at reception to any questions. The only positive of thus 'hotel' is the location. Would not recommend staying here

Modern new hotel! Responsive staff always ready to help! The rooms are small but everything is very well thought out! The only thing that was not convenient was the location of the hotel! There are no shops, restaurants nearby and nowhere to even buy water! To the airport 20 minutes about 25 euros

The name of the hotel is a bit misleading because it's not very close to any of the airport terminals. It's in San Sebastian de los Reyes, 6 km from the terminal 4 of Madrid airport. From the nearest commuter train station (cercanias, C4 line Alcobendas/San Sebastian de los Reyes) it took nearly half an hour to walk to the hotel. However, by taxi it's only a 10 minutes ride between the airport and the hotel. If you want to save time, I recommend taxi. It's about 20 euros. The hotel itself was very good. The lobby was stylish, the room was quite nice, everything was clean. Good customer service and friendly staff at the reception desk. But pay attention to the location especially if you have early morning flight next day. Next to the hotel there is Plaza Norte 2 shopping complex offering all kinds of shopping possibilities and restaurants.

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

A very comfy sleep in the centre of Madrid-Good mattress and chair to work This hotel is only one star, but the quality is medium/high. I booked a double bed and a private bathroom; the price is around 100 euros, which I think is expensive, but it may be the usual price in Madrid for one star hotels. The location is convenient for Line 1, the blue line and stop ”Estrecho”; L1 stops at Atocha, the high/speed station. The ride is approximately 30 minutes. The personnel are very kind and helpful. I was able to check in early since I needed to work. The room is small, but the bed has a nice size. It is very clean. However, it is difficult to keep up the highest standards since the floor is white and there were some hairs on the floor. I had a very good sleep; The quality of the mattress is excellent, and people are respectful and quiet, even though there are some common areas for guests who share bedrooms or other amenities. The chair in the bedroom is very comfy to work on. I managed to work for eight hours. All the furniture is of high standards, overall. There is complimentary tea and decaf coffee the whole day round. On the bad side, the breakfast was not great. The quality of the products is not good, for example, bread, jam (low-calories), pastries, or juices, which are not fruit natural juices. There are not too many options. The breakfast should start earlier than 8 am, above all for guests who are on business. I do not think guests should wash their dishes, but rinse them and allocate them in the dishwasher since they are using the same sponge, and after COVID-19, this practice should be avoided for further illnesses. The coffee machine provides coffee but is not of such good quality. It does not come hot enough. The quality of the towels is not good. They are old and do not dry properly. I think it is essential to have recycling bins, in particular, since guests are booking to sleep and they cook and prepare their food. The coffee machine does not allow you to reuse your glass, which is a shame as per providing a new glass with a plastic spoon every time you want a coffee. I tried to press the option ”no glass”, but it will not work. It seems that everything goes in the same bin. The shower has low pressure and two taps. It is not easy to reach quick and warm water. The head is not mobile, so girls bring your shower cap. The quality of the shower gel is nice. Very fashionable!!

The location is too far from Madrid central. As there were train works we could not get into Madrid without changing trains at Chanmartin. There could have been more information on what was available to do locally. We found the Cultural centre and restaurants using Google and walking around the area.

We arrived late, and we were still able to get a pizza to eat at the bar. There are hardly any vegetarian options available, so be warned! However the member of staff kindly made us a pizza with vegetarian toppings only. However we went up to our room which smelt of smoke, it was disgusting despite this being a no smoking hotel, our air conditioning took a long time to cool the room leading to an uncomfortable nights sleep. After having the aircon on for 12 hours, the smell of smoke wasn't too bad, so we kept our room as it seemed this was a common issue at this hotel. The full menu in the bar never seemed available, and some of the 24-hour options were always sold out. There is nothing in walking distance to the hotel. We requested a late checkout, which the hotel offers for €15 euros. To be told, it wasn't available, but we could pay for another night, and *********** also showed availability. It seemed the staff were just unwilling to accommodate.

Hotel de lo más normal. Todo iba dentro de lo esperado hasta que se nos ocurrió sacar una botella de agua de la máquina. Nos trago 1;50. Le comentamos lo ocurrido al borde de la recepción y su contestación fue que el no era responsable de la máquina que era de un vending y que suele pasar. A lo cual le pedimos una solución, nos dijo que llamasemos al teléfono que ponía en la máquina. El tío un tanto chulito. Le dijimos que por lo menos si estaba estropeada la apagase para que no le pasase a más gente, y nos contesta que no es cosa suya. Por lo que entiendo que se llevará el dinero que se queda la máquina Por los malos modales pusimos una hoja de reclamaciones. Las habitaciones son de lo más normal, colchón duro y almohadas blandas.

Estuvimos una noche ya q fuimos q l warner y l verdad q fue una acertada elección. Habitación muy amplia súper limpia,reformada y súper bonita xa los niños tematizada como un castillo.. les chiflo!!! El baño amplio,limpio y un plato de ducha enorme. El personal súper amable y nos dejamos un juguete del niño y nos le guardaron hasta q pudimos volver a x el. El tema café y cacao gratuito la verdad q un punto a su favor se agradece. Sin duda volveremos y muy recomendable si vas a la Werner ya q está a 10 minutos en coche. Única pega parking completo cuando llegamos xo tb eran las 12 d la noche xo no hubo problema en aparcar cerca.

The location is relatively close to las Rozas village, next to the gas station, you can get there directly when you get off the highway, there is free parking, the room is larger and more comfortable, there is also an elevator, there is a breakfast buffet the next day, and the front desk is also fluent in English , Very good communication. This one is another one we ordered on Ctrip. I found out that someone said I didn’t make a reservation, so I exchanged it with the customer service temporarily, and the customer service made up the price difference, which is very good~