Hotels near Wings of the Tropics Butterfly Conservatory, Coral Gables

Front desk service was very welcoming and quick.

The hotel was nice, staff were nice, and the breakfast was OK. Since we were in our rooms for most of the morning when staff cleaned, we didn't get our rooms cleaned during the 3 day stay. When we asked for clean washcloths, there weren't any. We were given hand towels instead. The location isn't the best, but I liked that it was within walking distance to the shopping center with Target. Other than this, it was a good stay.

This hotel is an absolute stain on the Marriott brand. They have no concierge lounge so for lifetime Platinum members there are none of the comforts that you expect when on the road, and no warning at time of booking. Upon arrival there is no water in the rooms - a standard set up at a full svc marriott is 2 bottles. The front desk NEVER answers the ‘at your svc’ calls from the room. There is no gift shop and hence no sundries should u need something, instead u are ordered to walk to the courtyard and use theirs 🤣. I went to the front desk to ask for bottles of water and it took 30 min, and instead of offering to just bring them to my room I was asked to wait there because they don’t “do that. “. The staff is apathetic and the svc at the bar as poor as you would expect. Also, elite status members not given high floor or even the refurbished rooms, just assigned at random without care. DO NOT STAY HERE if you expect an experience like any other full service Marriott - this is by far the worst run Marriott and worst experience delivered of any marriott i have stayed at and I have almost 1300 night. The Marriott Logo shld be stripped from the walls immediately.

Pleased with my stay check in and check out no wait. Rooms nice and clean. Quiet place, very cozy location. Lots of shops and restaurants walking distance great view. Will definitely come back real soon.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

A good hotel with good environment, hygiene and service. When booking the hotel, we indicated that we can check in after 3 pm. We arrived early at 11 am. If the store was not going to allow early check-in, we would store the luggage and go out to play. They just moved in without a word. In particular, I want to say that the hotel's mattresses are moderately soft and comfortable. If there are any disadvantages, it is far from the city and the beach.

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

I thought it was close to the Everglades Park, so I booked this hotel. I went to open the room and saw the waiter just sent the towel inside. I casually said a sentence to one more, because the three of us, a person like a black manager, and the waiter explained the number of towels after check-out. Can I eat a towel hungry?

To mention the least …outstanding service. Hopper messed up my reservation and I was disappointed how Hopper managed my reservation. Fortunately, I had Malcolm, the night front desk agent who allowed me to check in while my prepaid reservation was lost. The service that Mr. Hernandez provided was above and beyond. Hopper was not serious and did not resolved the issue on the next following day before checking out. (They promised to resolved the issue which it never happened that night). Thankfully, after Mr. Hernandez finished his shift, Mrs. Kiana took over and solved the issue. I want to really extend my gratitude towards Malcolm and Kiara because the warming welcoming and the professionalism was more than I was expecting. If you are traveling for business or pleasure, Aloft Doral should be your first option. I hope Marriott hotels continue such a great customer service training, showing great customer quality. Kudos to both of you. I felt like home all times and I never found anything irregular but Hopper service. Great service, great management.