Carlos
August 23, 2023
The staff was absolutely awesome, except the check out guy. We’re running 20 minutes late for check out, I spoke directly with the housekeeper while we’re in the elevator that we were leaving in 15 to 20 minutes and she told me was fine, she had 3 rooms to clean on the 2nd floor. The guy from downstairs knocked on our door 11:05 AM and my wife spoke with him that we were leaving soon and after that he called to the room 2 more times in less than 15 minutes. We spent 3 night over there and the check in person was great also the hotel manager , the housekeeper was super friendly as well. Just the ##### from check out was rude. The hotel was empty since mostly the guest went to leaving their child at college and everyone was leaving on Sunday.
The rudeness of the check out guy was absolutely not necessary specially since we’re not even 20 minutes late.
We had a long drive back to Florida and I went to get a oil change in my car and took a little longer than usual, we’re in the hurry to leave since we had 1200 miles to drive back home.
I’m giving 5 stars because the hotel and the staff was great, but in the kitchen was a lot things missed, like just 1 coffee mug, not enough silverware for 4 people ( 2 double bed room) and only 2 towels, but as soon we addressed those minor issues, the manager was quick and friendly to fix, she was awesome