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It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.

Steven at the bar is the best. Steven is the best thing about this place. It is still undergoing renovations and leaves much to be desired but Steven is amazing and makes all things better each night. The renovated rooms are still a mess. Mine has paint in the tub, the step for shaving is partially ripped off the wall, tiles are uneven, the lotion/soap is ripped off the wall, the paint job is a mess and the wiring shows under the mirror. The ac doesn't work great but the bed is comfy. Honestly the only reason I've stayed so long is because Steven at the bar. He's a gem and truly the best. The laundry is broken... pools still closed and the gym... it's yeah.

The front desk staff found a room for me, which after I found out a convention was in town, was a great thing. Unfortunately it seemed like I was disturbing her rather than making me seem invited. Room was ok, but the AC never turned off, which made it hard to sleep. Did not kow that Courtyard was the only division of Marriott that didn't serve breakfast, which was disappointing. Overall yes I got sleep but it cost.

Help our boss set it. Don't be too good, he is very satisfied. Really good, the price is also a flower. The whole is very clean. very good. The boss said that he will stay there next time.

Our last experience should have been our final but, we decided to give our former beloved Eldorado ****** a second chance. When reservations were made it was implied there had been some good changes to the property. It was not true. Updates and upkeep is apparently not on the agenda. The rooms remain outdated. They were just dirty and I am talking “deep dirty” that has been ignored far too long. Here are just a few examples of my hotel room experience. I spilled a glass of water and grabbed a towel to blot it up and in a matter of seconds the towel had large brown stains on it. The brown stains are left up to the imagination of what it came from. The last night of our stay my door would not open. I found housekeeping staff member to try their master key and was told the door was broken. After two phone calls to the front desk, I was put in another room and was told I was being upgraded to a suite. I could've cared less if I had an upgraded room or not. I only needed a room to sleep a few hours and the common decency of the staff in expressing their regrets that the BLASTED door couldn't be fixed. It was of no surprise the suite had not been updated and dust was prominent everywhere. We are living in epidemic times and most hotel properties have protocols in place and abide by them to ensure their guest safety. The restaurant food was not horrible. The main problem we would select an option only to learn they didn’t have it. In addition we were told they had not had selection for some time. During our stay, the steakhouse was not open. The gift shop has limited hours. The spa has limited hours and limited massage therapists. The staff at the spa were efficient and welcoming. I generally play slots vs table games. There were only a limited number of slots than what they have had in the past. Most of the slot machines were old and several machines had signs on them as inoperable. If you are a smoker there is no smoking inside the property per city ordinance. They are in process of building a “Patio” that was advertised on the flyer we received in the mail but, it has not been completed. The whole environment of this property is OFF. To say some of the staff were not customer service oriented would seem to be an exaggeration, I assure you it is not. With the name change one might think the property has been revamped. It is not. If management doesn’t get it up to the standards that most guests/players have come to expect, the outlook for this property is grim.

Boomtown.. the name alone seems to tell a story about what it is store! This was a memorable evening. We arrived into the area late - and unexpected on a Thursday. We generally just find a hotel as we enter town. However as we started searching, almost every option was sold out. This is what eventually lead us to Boomtown. We showed up and they had a double room. However as the front desk was checking us in, the double room disappeared and the only option was a king suite with jacuzzi tub. Given we really had no other options and it was late, we took the option and asked for some additional bedding for our kids to sleep on the floor. The front desk ladies were kind but you could tell they were understaffed and doing their best. The room was okay - it is dated and you can tell not much has been put into updating this hotel/casino/resort. It wasn't necessarily dirty, but it did not feel super clean either. We all chalked it up to an adventure and made the best of the evening before getting up early and leaving town. While it was not the worst stay, I would not stay here again. In fact, I would avoid Bossier City and Shreveport completely and stay elsewhere. We travel quite frequently and this was a town/city that gave us an uncomfortable/unsafe feeling. We rarely have this feeling (and we've been some places!) so when it happens, we take note.