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I gave it a 2 but honestly we would stay again. Here are the reasons for the 2: Staff: Super nice but all over the place. First our room was given away and we were placed in a double although I had paid for a king; 3 months earlier. After waiting, we finally got a king room. The blame from the front desk was the main Choice company and the cleaning staff. Internet: Never worked and we call the 1-800 every day for fixes Cleaning Service: We asked for service every day but never received it. Had to ask for toilet paper, towels, and emtied our own trash. Soap bars: never soaped up and disintegrated as soon as it hit water. Breakfast: Waffles were great! Individual juices were spoilt. Just remaining cold breakfast offered. Parking: Not enough Appearance: location is off a bit. The hotel is a bit dirty with trash bags full all over. Large lobby for hanging out. Long hallways to rooms Beds: comfy Rooms: Not as large as Comfort Inn rooms and small bathroom.

When I checked in even though we had reserved the room through Trip.Com, I was told their were no rooms. This was the fault of Trip. Com because their website said they had rooms at the hotel even though the hotel had no more rooms to book. I have never had this happened when booking with other online booking sites. And I have stayed in this area several times in past years. Not good when you get to the hotel and are told you don't have a room, because they were over booked due to online booking sites.

We were given room 103. When we got there the door was propped open and the microwave open. The night clerk, who was very nice, said that she had not been told about any problems, that they must have forgotten to close the door. So, we went in and relaxed a bit. The room smelled like smoke, even though it was non- smoking, and I started having problems with coughing. My husband used the microwave to warm something, and it started smoking and I could see fire in it. He immediately turned it off and I unplugged it, but you could smell and see smoke. We were given another room, but by that point I just worried about fire down the hallway. The second room was clean, but the beds and pillows were not comfortable at all. Didn't get a lot of sleep. Breakfast was not good. Two sugary cereals, white bread for toast, some prewrapped pastries, and some Yoplait yogurt. Coffee was not good. We won't be going back to this hotel. The only good part was the night clerk who said she was just there helping out. We did notice the next morning that they had removed the defective microwave.

We have been visiting West Virginia in October now for quite a few years to see the natural wonders and the beautiful fall foliage. We are now seniors and close parking, first floor rooms, non smoking are more important than ever. We also preferred Harper Road because of the Mexican and Japanese restaurants located there. Quality Inn met all our requirements. The room as well as the bathroom were clean. The bed was comfy and there were plenty of fluffy towels. Our room had a TV, mini fridge and microwave as well as a coffee maker. The desk setup was perfect for a PC and there were plenty of outlets so you could charge your phone. The wi-fi connection was good. We were pleased with our three day stay. Check in was fast and with a smile. Will return.

It was clean, it was comfortable and the continental breakfast was great ! It was conveniently located for all of our needs. Sadly, we didn't have time to enjoy the pool, but it looked amazing. We walked around the pool area, we also checked out the gym & laundry. I'm sorry we couldn't stay longer. The 12pm checkout time was very nice too. Every staff member was kind and accommodating. We will definitely stay there again & recommend to family & friends !

Very nice hotel very clean very comfortable beds and pillows very good breakfast great location only 12 minutes from major stores and restaurants very friendly staff