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As a Diamond Elite member, I was disappointed in the lack of early check in for rewards members. When we approached the desk at approximately 1pm, The clerk was very abrupt and said ”Not Open yet” as she pointed to the check in policy sign. We left and returned at 4pm Outside of this very poor first impression, we had a decent stay. The highlight was the breakfast bar. This was a very welcome change and far better than the majority of the HIE I've stayed in. The breakfast staff was very friendly and motivated. Everything was much better quality than other locations. The Egg White Omelets, and thick bacon was a nice touch. Overall, clean, well-organized and always kept topped off with fresh food. The room was clean and comfortable. Actually, quite nice. One huge downside was the incredibly slow WIFI on 3rd floor. Speaking with other guests, they experienced the same thing. It was totally inadequate for anything less than email and basic word processing. Data, graphics slow to load and signal would often drop. This required you to log back in each time to the WIFI. Fortunately, this was a travel and not a workday. Great hotel while awaiting a flight or traveling, but I would call ahead to ensure there are no WIFI issues before booking for business.

The staff members here were helpful and professional. We did find trash that wasn't ours under an end table. Other than that, the room seemed to be in good shape. The pool wasn't open, but it is located outside in front of the building. Waffles and other breakfast items were available, but all the tables had been removed from the breakfast area. Sad as there was a nice wooded overlook to enjoy.

This is a wonderful place to say besides some minor glitches. It’s now going on 24 hrs since we turned in our towels and have yet to receive fresh ones. When asked about receiving them the young lady responded with “we are out”. So we shall wait and see if we receive any today. Other then this one incident we have never had issues here before. My family and I strongly recommend staying here.!

The staff is very helpful and takes great care of me! Everyone has gone above and beyond to help. I have access to laundry, dishes, full size fridge, microwave and a stovetop. This location is close to the mall and plenty of restaurants.

In town for 1 night to visitan ill parent. Booked this location last minute online. We had a pet so we paid an additional $15 fee for the dog. Mattress was adequate for one nights sleep. But the room needed some housekeeping attention. The bath towels were full of hair...not ours. The vanity light and ceiling were disgustingly stained. Hotel was in no way accommodating to the comcerns. I was offered my $15 pet fee back. WHAT...my pet was not the problem. The probpem is the lack of sanitation, attention and customer service at this location. The lady who checked us out said she was going to check the towels. THEY SHOULDVE BEEN CHECKED BEFORE YOU GAVE US THE ROOM...NOT WHEN WE ARE LEAVING. Although they are independently owned I will be contacting Choice and sharing the photos.

Chose the location due to proximity to family we were visiting. Location is great -- close to highways, mall, and lots of restaurants. Once inside, though, we were surprised at the age of the hotel and its need for updates and repairs. The elevator was small and finicky; it liked to alarm for no reason when getting in. The hallways were hot and needed vacuuming. Our room was very spacious, with the door to the hall and bathroom placed at an angle to increase accessibility. The carpet in the room was stained, there was a hole punched in the wall, mildew on the shower curtain, a pink mystery stain on the ceiling in the shower, dead insects in the ceiling light in the bathroom, no extra toilet paper (we quickly ran out), and no tissues in the built-in tissue holder on the sink. Relatives of ours in another room said their soap holder shelf in their shower was ripped out and there was a hole in its place--no covering/tape/anything. We were informed that there would be no maid service during our stay (if staying less than 7 days) due to lack of staff, so if we needed anything, you had to go to the front desk for it. Breakfast was available; the only hot items were waffles or instant grits (hot water was available). Overall, the property seemed in need of a deep clean at a minimum, or at best, an update. The price is reasonable, but I would rather pay a bit more for a better-kept property with daily maid service available.

The place is inviting and beautiful, worth a visit. There was wonderful service and many complimentary items as well, such as breakfast, cheese and wine, and milk and cookies. Everything was very nice especially considering the age. What caught our attention most probably is that they have a cat, miss sally, who is just out and about, and is a sweet little surprise

What a great place, all the staff are so warm and welcoming and up for a laugh and a chat. Miss Pat in the dining room is an absolute sweetheart in every way. My daughter loved the waffle making machine and was shown how to use it to get optimal results and told where to buy one. I understand some people stay her on business for weeks on end. I can see why, it has everything you need. For us, as a British family coming to the States for some famous Southern hospitality, this provided us with the perfect example. Thank you. :)